Vivacare Patient Education Service Enhancements Save Medical Practices Time and Money and Improve Patient Satisfaction

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Recent enhancements to Vivacare's Web-based patient education service used by medical practices to deliver health information to patients leads to reduced costs, improved practice workflow and increased patient satisfaction.

The positive feedback from the physician community has been tremendous

Vivacare has recently enhanced its Web-based patient education service, providing medical practices with time and cost savings and an easy-to-implement means to improve patient satisfaction.

Vivacare Inc. provides medical practices with the "From Your Doctor" patient education service. Enrolled practices receive a variety of Web-based patient education tools at no cost, including a Patient Education Library and Patient eNewsletter function.

Recent upgrades to the Patient Education Library enable physicians with no programming skills to personalize the content to reflect their unique approach to care. Patient handouts appear online with the practice's name at the top and can be printed conveniently by the patient at home. By using Vivacare, medical practices can fulfill their patients' desire for online health education with minimal effort by simply telling them "go to our Website".

The Patient eNewsletter function provides medical practices with a paperless means to announce new services, staff hires, awards, or community events. Vivacare recently began enhancing the Patient eNewsletter with specialty-specific medical news stories to provide patients with practical and up-to-date health information.

"Vivacare is an excellent patient education resource tool," says Kate Othus, MHA Administrator of Portland Dermatology Clinic, LLP.. "Our Internet savvy patients are directed to our website and if they want more information about their disease - it's all right there. The service saves us hundreds of dollars per month in handout copying and brochure costs while also supporting our efforts to 'go green". Patients have the option to then print any of our handouts themselves, or simply review online."

In an online small sample survey of physicians, 76% stated that it is "helpful" or "very helpful" to refer patients to their own Website for educational content. 67% of them stated that doing so would increase patient satisfaction, 57% stated that it would save time during patient discharge, 48% stated it would reduce incoming phone calls regarding treatment, and 48% stated it would increase patient adherence to therapy.

Dr. Ron Reece, a dermatologist in Redding, California shared how offering patient education resources online helped his practice reach new patients. "I find that having an informative website is important to attracting potential patients and for educating patients that I already have.  To that end "Vivacare" has enhanced my website," said Dr. Reece.

"The positive feedback from the physician community has been tremendous," says Dr. Mark Becker, pediatrician and founder of Vivacare. "Our services meets the unique and varying needs of different practices. For some, it's the ability to self-publish their own content online, while for others it's offering their patients online access to medication rebate coupons, or sharing their clinical opinion in a newsletter that has the most benefit. Vivacare's service components help practices save time and money, and provide a better experience for their patients."

About Vivacare:
Vivacare (http://www.vivacare.com ), based in Berkeley, CA, is a patient education company that helps physicians to educate their patients with the goal of improved clinical care and patient satisfaction. Vivacare has developed services to meet the practice needs of 12 medical specialties, including allergists, cardiologists, dermatologists, neurologists, rheumatologists and primary care physicians.

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Mary Ann Walker

Mark Becker
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