Backoffice Outsourcer Provides Lenders with BPO Solutions to Support their Underbanked or “Underserved” Customer Relationships

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MetaSource launches Verification and Customer Assurance Program to help Clients strengthen customer loyalty and satisfaction.

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MetaSource developed this program so that solutions providers across the country would have a service option combining fully integrated and industry experienced backoffice capabilities with flexible pricing and minimal startup costs.

Clerical-based Business Process Outsourcer MetaSource announced today the launch of its Verification and Customer Assurance Program for Financial Services Solutions Providers in the Underbanked marketplace. The MetaSource suite of services was developed in response to the challenges many of these companies experience fulfilling the opportunity and service needs surrounding the nation’s Underbanked or “Underserved” customer.

“The inability to rapidly or satisfactorily address a personal loan or service requirement can cost a financial service provider significantly in either lost repeat relationships, revenue or repayment through default,” says Doug Giovanni, Vice President of Sales and Marketing. “MetaSource developed this program so that solutions providers across the country would have a service option combining fully integrated and industry experienced backoffice capabilities with flexible pricing and minimal startup costs.”

MetaSource’s Verification and Assurance Program provides companies the ability to rapidly deploy highly customizable in/outbound service programs staffed by well trained agents and accounts managers. Company operations are SAS 70 II and PCI I certified and have the ability to rapidly commit significant resources for high capacity client demand. The suite of services also includes FAX/email processing; telesales; loan, order and payment processing by phone as well as fraud research and reporting.

“MetaSource has made significant investment into an infrastructure that supports a diverse and service intensive clientele,” adds Bill Jones, Program Director and Company Vice President of Strategic Initiatives. “Clients in this space have benefitted from our hands-on experience and ability to streamline their customer care process and reduce acquisition costs resulting in an enriched customer experience.”

About MetaSource

MetaSource is a leading clerical based BPO (Business Process Outsourcer) of back office and content management solutions servicing a national clientele through a SAS 70 certified and PCI compliant mix of four domestic locations and multiple processing centers in Mexico, Canada, India and China. The Company’s experience and reputation for delivering superior quality and accuracy is built upon a scalable business platform that is robust, thoroughly tested, and engineered for high-volume results easily customizable to the most demanding client requirements. For more information contact Doug Giovanni, Vice President of Sales and Marketing at (801) 513-4154 or visit http://www.metasource.com.

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