We were live in two weeks with an aggressive onboarding process that eventually included bilingual agents, integration with three client systems and a new CRM system while supporting several hundred transaction types daily
Bristol, PA (PRWEB) July 12, 2011
MetaSource LLC, a leading business process outsourcing (BPO) provider of back office and content management solutions, today announced the signing of a major contract to provide the customer contact services for one of the nation’s largest subscription marketing companies.
“This contract award is a signature event for our increasing penetration of the customer contact market space and a natural outgrowth of the Business Process Outsourcing we provide in the customer loyalty and care markets,” states Doug Giovanni, VP of Sales and Marketing.
“MetaSource has fine tuned its Customer Care Center offering and value proposition to appeal to banks, retailers, marketers as well as clients that need to onboard quickly or want to launch new products with continuous monitoring and feedback to refine messaging, service offerings and/or pricing.”
Grant Glasscock, VP of BPO Service Operations added, “We were awarded this contract because of our track record of quality, reporting and service excellence with our client and the ability to quickly embrace and implement the production standards that make this customer service program a success. Critical to this engagement was a working trust between partners that the timeline to production was short, the standards of performance were high and flexibility in the program’s execution was needed.
“We were live in two weeks with an aggressive onboarding process that eventually included bilingual agents, integration with three client systems and a new CRM system while supporting several hundred transaction types daily. During ramp up, our team was recognized on three occasions for its contribution to their continuous improvement process. The outcome has been a satisfied client whose expectations were far exceeded.”
About MetaSource LLC
Headquartered in Bristol, Pennsylvania, MetaSource is a leading business process outsourcer (BPO) of back office and content management solutions servicing clients and resellers throughout the United States through a network of SAS 70 Type II and PCI Level I certified locations in the U.S., Mexico, Canada, China and India. MetaSource focuses on information and labor intensive processes that leverage dimensions such as innovation, cost, turnaround, scale, and flexibility to drive client value in multiple industries, including healthcare, transportation, retail, grocery, financial services, insurance, legal, and government.
For additional information contact Doug Giovanni at 801-513-4154.