MetaSource Selected by Major Pharmacy Retailer to Provide BPO Services

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Partnership Includes Solutions to Strengthen Delivery of Rewards to Loyalty Program Members

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MetaSource is the leading provider of end to end Loyalty Enrollment Solutions in the retail industry with clients ranging from leading supermarkets and drug stores to specialty and mall based retailers

MetaSource LLC, a leading business process outsourcing (BPO) provider of loyalty enrollment processing solutions today announced the signing of a multiyear agreement to provide services including mail room, customer service, data capture and improvement for one of America’s largest Pharmacy retailers.

“Our client operates in a highly competitive industry and wants to ensure that partners selected to support their program are robust and provide reliable, automated infrastructure that enable the timely delivery of targeted rewards and offers. MetaSource assures this with innovative solutions that increase multi-channel deliverability of marketing communications in a fully automated, SAS 70 level II production environment,” according to Russell Thomas, Senior Director of Loyalty Solutions for MetaSource. “Our company went through a detailed vetting process followed by collaboration with our client that resulted in an improved, cost effective data capture program that was operational in 30 days."

“We were selected for this opportunity based upon our customer care experience and capabilities.” added Doug Giovanni, Vice President of Sales and Marketing. “MetaSource is the leading provider of end to end Loyalty Enrollment Solutions in the retail industry with clients ranging from leading supermarkets and drug stores to specialty and mall based retailers. We’ve helped our clients reach more of their customers, resulting in an increased frequency of store visits and a higher spend rate per shopper”.

About MetaSource

Headquartered in Bristol, Pennsylvania, MetaSource is a leading business process outsourcer (BPO) of back office, contact management and content management solutions servicing resellers and clients throughout the United States through a network of SAS 70 Type II and PCI certified locations in the U.S., Mexico, Canada, China and India. MetaSource focuses on information and labor intensive processes that leverage dimensions such as innovation, cost, turnaround, scale, and flexibility to drive client value in multiple industries, including retail, grocery, healthcare, transportation, financial, insurance, legal, and government. For additional information contact Doug Giovanni at 801-513-4154.

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