MetricNet Delivers Presentation on The Role of IT Leadership in Service and Support at the 2015 HDI Conference

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Mr. Rumburg, who has been retained as an IT service and support expert by some of the world’s largest corporations, used benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.

MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.
The success and longevity of an IT management team are directly tied to the success of service and support.

Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 401, 'The Role of IT Leadership in Service and Support’, at the Annual HDI Conference in Las Vegas, NV. This marks the 20th time Mr. Rumburg has been selected as a speaker for the HDI Service and Support Conference.

In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world’s largest corporations, used benchmarking data and case studies to demonstrate the untapped value of all service and support organizations.

“As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment,” said Rumburg. “IT leaders and managers who ignore these facts do so at their own peril, for the simple truth is this: the success and longevity of an IT management team are directly tied to the success of service and support.”

Those interested in this presentation can find a copy of the slide deck on MetricNet’s website. Mr. Rumburg also presented Session 107, 'Benchmark 2014: Global Results for Desktop Support’, on Wednesday, March 25, 2015 and is scheduled to present Session 705, ‘Past and Present: 25 Years of Service Desk KPIs’, on Friday, March 27, 2015.

Mr. Rumburg is last year’s winner of the prestigious Ron Muns Lifetime Achievement Award for service and support, and has been retained as a service desk and desktop support expert by some of the world's largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

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Jeff Rumburg
MetricNet
(703) 992-8160
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