The American Hotel & Lodging Educational Institute has Awarded the Beacon South Beach Hotel in Miami with the Prestigious Certified Guest Service Property Designation

Guest Service Gold, a guest service training program from EI, trains employees and properties how to achieve a new standard of exceptional service based on the philosophy of emotionally engaging with guests in memorable and exceptional ways. There are three main components to Guest Service Gold: training, employee certification, and property certification. In order for the Beacon South Beach Hotel to be designated a Certified Guest Service Property, every employee was required to complete specific training and pass a comprehensive exam.

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Exterior Photo of the Beacon South Beach Hotel on Ocean Drive

Beacon South Beach Hotel

Exceptional customer service is a number one priority, while we are always looking to improve benefits and amenities for our guests, we are also working to ensure they receive outstanding service on property, said Elvis Taylor, General Manager

Miami Beach, FL (PRWEB) January 13, 2012

Guest Service Gold, a guest service training program from EI, trains employees and properties how to achieve a new standard of exceptional service based on the philosophy of emotionally engaging with guests in memorable and exceptional ways. There are three main components to Guest Service Gold: training, employee certification, and property certification. In order for the Beacon South Beach Hotel to be designated a Certified Guest Service Property, every employee was required to complete specific training and pass a comprehensive exam.

"Exceptional customer service is a number one priority at the Beacon South Beach Hotel," said Elvis Taylor, general manager of the Beacon South Beach Hotel. "While we are always looking to improve benefits and amenities for our guests, we are also working to ensure they receive outstanding service on property. EI’s Guest Service Gold certification is just one more way we demonstrate our commitment to our guests.”

Twenty-eight team members at the Beacon South Beach Hotel received the Certified Guest Service Professional designation at the completion of their training and the hotel was presented with a plaque denoting its achievement. The property celebrated its achievement with an award ceremony at the property that included a cake and refreshments.

To learn more about Guest Service Gold and the Certified Guest Service Property and Certified Guest Service Professional designations, visit http://www.ahlei.org/guestservicegold/, or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, call 407-999-8100.

About the American Hotel & Lodging Educational Institute

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

About Beacon South Beach Hotel

With its seven miles of sand and surf, unrivaled nightlife, premier shopping and exquisite cuisine, Beacon South Beach Hotel is a premier vacation destination in South Florida. This beach front Property is located on 720 Ocean Drive; the Beacon South Beach Hotel blends timeless elegance of the Art Deco era with the modern chic decor of South Beach and offers luxury accommodations, gourmet dining, deluxe spa amenities and personalized concierge services to each of its guests.

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Beacon South Beach Hotel Fact Sheet Beacon South Beach Hotel Fact Sheet

Beacon South Beach Hotel Fact Sheet


Beacon South Beach Hotel Front Desk Beacon South Beach Hotel Front Desk

Beacon South Beach Hotel Front Desk


Beacon South Beach Hotel Lobby Beacon South Beach Hotel Lobby

Beacon South Beach Hotel Lobby


Beacon South Beach Hotel Business Center Beacon South Beach Hotel Business Center

Beacon South Beach Hotel Business Center


Beacon South Beach Hotel Fitness Center Beacon South Beach Hotel Fitness Center

Beacon South Beach Hotel Fitness Center


Beacon South Beach Hotel Courtyard Garden Beacon South Beach Hotel Courtyard Garden

Beacon South Beach Hotel Courtyard Garden


Beacon South Beach Hotel Ocean Front Room Beacon South Beach Hotel Ocean Front Room

Beacon South Beach Hotel Ocean Front Room