Our solution provides enterprise Dynamics CRM clients’ significant value by allowing them to personally and seamlessly communicate with consumers in real-time using their preferred mobile channels.
Boca Raton, FL (PRWEB) March 20, 2012
3Cinteractive®, the leading provider of cloud-based, enterprise mobile solutions for the Fortune 1000, announced it has launched consumer-facing mobile capabilities for Microsoft Dynamics CRM 2011. This is one of the first enterprise-grade customer relationship management (CRM) applications to offer interactive mobile functionalities between a business and consumer that work independent of carrier and mobile device.
The offering has been designed to integrate seamlessly into the cloud-based Microsoft Dynamics CRM 2011 system and handles all aspects of the communication including opt-in/out management, real-time chat, order updates, targeted marketing broadcasts and more. Microsoft Dynamics CRM clients across industries can now leverage mobile to extend the reach of their current efforts directly to their consumer’s mobile device. This solution will strengthen current relationships, enhance customer experiences, improve customer loyalty programs, attract former customers and reduce marketing costs—all faster and more efficiently than ever before.
“We are very enthusiastic about extending the Microsoft Dynamics CRM framework ubiquitously to consumer’s mobile devices by leveraging our Switchblade platform. This is a great example of the extensibility of 3Cinteractive’s solutions and the open nature of Microsoft’s platforms,” said Jeremy Martin, 3Cinteractive’s Senior Vice President of Business Development. “Our solution provides enterprise Dynamics CRM clients’ significant value by allowing them to personally and seamlessly communicate with consumers in real-time using their preferred mobile channels.”
“The combination of Microsoft Dynamics CRM 2011 and 3Cinteractive’s Switchblade technology opens up a whole new world of two-way, interactive SMS based marketing to our ever growing Dynamics CRM 2011 customer base,” said John O’Donnell, Sr. ISV Architect Evangelist, Microsoft Corporation.
3Ci will be in attendance at Convergence 2012 March 18-21, 2012 in Houston, TX. If you would like to set up a meeting at the show and learn more about 3Ci’s enterprise mobile solutions please email Solutions@3Cinteractive.com.
3Cinteractive® (http://www.3Cinteractive.com) provides enterprise mobile solutions that help our clients improve efficiencies by extending operational and CRM processes to the mobile channel. 3Ci’s cloud-based mobile platform – Switchblade® – allows businesses to deliver multi-channel mobile applications on any handset or carrier, using integrated technologies such as messaging, mobile web, smartphone apps and voice. And our expertise in mobile makes it easy for businesses to deploy and maintain effective mobile solutions. 3Ci is an active member of the CTIA and Mobile Marketing Association and is listed as one of the top ASPs by the Common Short Code Administration. Follow 3Cinteractive on Twitter @3Cinteractive and on Facebook at http://www.facebook.com/3Cinteractive.