New York, NY (PRWEB) July 6, 2006
iYogi, provider of live computer support for home users and small businesses has established a dedicated support centre for Windows 98 SE (Second Edition) and Windows ME (Millennium Edition) users.
This announcement comes close on the heels of Microsoft Corporation withdrawing live support for these operating systems, on July 11th. http://www.microsoft.com/windows/support/endofsupport.mspx
iYogi technical support executives for Windows 98 and Windows ME are certified Microsoft Certified Desktop Support Technician’s (MCDST).
“Microsoft currently has millions of subscribers, still using Windows 98 SE and its Windows Me operating system, an estimated 20% of all Windows machines. Since they stop providing support on July 11th 2006, we have seen a dramatic increase in the number of support calls for these operating systems. This has spurred our decision to establish a dedicated support centre that caters exclusively to these customers,” commented, Vishal Dhar, President -- iYogi.
An independent provider of 24/7 live technical support for hardware, software and peripherals, iYogi delivers a new customer experience, at a new price-point for Home Office and Small Business Users. This subscription base service provides unlimited access to Microsoft Certified Professionals (MSDST) on phone, email, online and via remote access.
The Company offers a variety of subscription packages including $89.99 for a whole year or $35.00 for three months. Support extends to all major hardware manufacturers, operating systems, applications and peripherals. For more information, please visit US website address http://www.iyogi.net or call toll free at 1-800-237-3901
Vishal Dhar added, “While we agree with Microsoft’s recommendation to upgrade to Windows XP operating system, it is at the expense of buying new hardware, for its richer functionality. These customers today, do not have a viable alternative, except for iYogi technical support. Since inception of our service in 2005, we have witnessed that vendors are reducing their scope and live support options, due to cost and other imperatives. This combined with the increasing dependency on our computers is creating a deep void that iYogi fulfills.”
iYogi was launched with a simple founding mission to provide the best technical support in the world and to offer it at a price that everybody can afford. Service quality is delivered through a subscription-based service where iYogi build’s knowledge of customer’s PC configuration and problem history. This enables the technical support executive to provide a service that is personalized and proactive. To ensure a consistent level of quality, iYogi has invested in the development of a “Linear and Logical Troubleshooting” system. This system guides the support agent through the problem knowledgebase, with each question and answer leading to a more precise problem resolution. iYogi is a service developed by IQ Resource Pvt. Ltd.
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