Microsoft are our key technology partner and with Certified status we will gain additional access to Microsoft products, training and support, which are all benefits that will have a positive impact on the service we are able to provide to our customers.
Cheltenham, England (PRWEB) August 20, 2009
Pentalogic Technology, developers of web parts for use with Microsoft SharePoint today announced that they have achieved Certified Partner Status in the Microsoft Partner Program.
"We are extremely pleased to have gained Certified Partner Status" says MD Ryan Wheeler "Microsoft are our key technology partner and with Certified status we will gain additional access to Microsoft products, training and support, which are all benefits that will have a positive impact on the service we are able to provide to our customers."
"Only companies that have demonstrated high levels of customer service, proved their experience and attained advanced certification receive the designation of Microsoft Certified Partner, so it's great to achieve this status."
As a part of achieving Certified Partner Status Pentalogic also achieved Microsoft's ISV/Software Solutions Competency which recognizes the skill and focus partners bring to a particular solution set. Microsoft Certified Partners that have obtained this competency have a successful record of developing and marketing packaged software based on Microsoft technologies.
"There were two main areas to achieving the competency: putting our software through Microsoft approved 3rd party testing and demonstrating customer satisfaction."
"We were particularly pleased to be accredited for customer satisfaction as this is a core part of our ethos. We aim to provide a level of service above the industry standard: for example we offer free email and telephone support to all our users, paying customers and "free trail" down loaders, so it was good to get some positive feedback on this from our customers."
"The second part of the competency involved software testing. Our Planner product went through and passed the "Works with Windows Server 2008" test. Initially we viewed this part of the process as a bit of a pain: we know our products work with Windows Server, that's what they are designed for, we test them extensively and if they didn't work we would start losing customers pretty quickly."
"Once we put ourselves in our customers' shoes we started to see the benefits. When a customer puts a new product on their server they need to be sure that it's not going to cause a problem and a product that carries a "Works with Windows Server" logo gives customers confidence that it's going get on just fine with their Microsoft Server products."
"Getting software through the "Works with Windows Server 2008" testing process does require technical and financial investment - and is much more comprehensive that previous tests - however we feel that this investment is justified by the customer benefits and we intend to put more of our products through the process in the coming months."
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