Grand Copthorne Waterfront Hotel Honours Long Service Staff

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Grand Copthorne Waterfront Hotel celebrates its 10th anniversary with a fun-filled dinner and dance, honouring the long service staff for their outstanding performance and providing excellent customer service in their jobs.

At the Grand Copthorne Waterfront Hotel, we value our people for their commitment, dedication and contributions to the hotel.

Grand Copthorne Waterfront Hotel celebrates its 10th anniversary with a fun-filled dinner and dance, honouring the long service staff for their outstanding performance and providing excellent customer service in their jobs.

Reaching the zenith of the 10th anniversary celebration after offering fabulous deals across 10 days from 10 to 19 October 2009, the anniversary dinner was aimed at recognising all team members for their commitment towards their job and professionalism in maintaining both their image and conduct. The dinner was also a platform to encourage and motivate people tocontinue excelling in the coming years.

Long Service Awards were presented to 33 recipients for their loyalty towards the hotel and company. These recipients have been with the hotel since it opened ten years ago.

“At the Grand Copthorne Waterfront Hotel, we value our people for their commitment, dedication and contributions to the hotel. In any service-oriented organisation, people are the most important assets. It is only through their efforts that we are able to deliver an exceptional service experience to our hotel guests,” says Mr. John Sartain, General Manager. “All our people are valuable. Without them, the hotel will not be the tremendous success it is today.”

As one of Singapore’s largest premier five-star conference accommodation, the hotel has received a host of international accolades, including awards that feature the region’s best business hotels, and leading conference venues.

Opened in 1999, Grand Copthorne Waterfront Hotel is the flagship of Millennium & Copthorne’s (M&C) brand. M&C in turn is a member of the Hong Leong Group of Singapore. The hotel’s strategic positioning along the historic Singapore River has attracted an international corporate and leisure base. Over the years, expansions have been made which resulted in a top class singapore hotel comprising 574 guest rooms, including the 24 La Residenza suites designed for longstaying
guests – first to be introduced by a hotel; two food and beverage outlets, including the ever popular Café Brio’s and the award-winning Pontini restaurant; over 65,000square feet of meeting space at Waterfront Conference Centre – one of the largest in Singapore and the region, and fitness facilities.

The recent Service Class certification by SPRING Singapore was a result of the hotel’s efforts towards achieving business excellence. The Singapore Service Class recognises organizations with enhanced service leadership, service agility, customer delight and customer experience. Grand Copthorne Waterfront Hotel continues to cement its status as an industry leader with this year’s nominations in various awards such as the Singapore Experience Awards and Hospitality Asia Platinum Awards.

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Daylin Koh

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