(PRWEB) August 04, 2012
Over the last few months (April 2012 – June 2012) a specialist firm offering payment protection claims advice and services has seen a huge increase in the amount of traffic arriving on their site, http://www.ppiclaimsadvice.org and after working with customer feedback they have decided to launch a new website design in order to handle the new traffic efficiently.
The feedback received from the visitors of the site has led PPIClaimsAdvice.org to discover that as many as 65% of potential visitors struggled to find easy to follow information about payment protection insurance claims on the internet. In addition to this, 60% of those asked also stated they preferred to have options when it comes to how they contact financial services firms as it is not always convenient to call a telephone number, with 75% preferring to use an online contact form rather than making a telephone call.
Although the majority of customers preferred to make initial contact via an emailed contact form 90% agreed that having a phone number available on a website for customers increased their peace of mind.
The newly designed site from PPI Claims Advice now ensures that potential customers can easily navigate around the website to ensure they successfully find the information that they require.
To ensure all customers have the opportunity to contact PPI Claims Advice in a way they are most comfortable with it is now easy to find either the telephone number of the PPI Claims Advice office or the online contact form. A new contact form gives visitors the chance to supply PPIClaimsAdvice with the essential information which can often be much quicker than doing it over the phone, saving time and making the whole process much easier!
The new website from PPIClaimsAdvice.org isn’t just about the new design there is now lots of helpful news regarding the PPI industry and information making it easy to identify a potential mis sold payment protection insurance claim and an overview of the process which is involved.
PPIClaimsAdvice.org plays an important part in a payment protection insurance claim, handling the whole claims process from start to finish, even if there is very little information regarding the loans or credit available. PPIClaimsAdvice.org are experts in the PPI field with years of experience and this means they are able to easily identify which enquiries can lead to a successful claim.