North American Van Lines Awards Moving Agents for Outstanding Performance

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North American Van Lines awards agents for stellar 2009 performance.

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This survey helps us keep a pulse on our customers' experience with our brand

North American Van Lines Inc., one of the world’s largest moving companies and a subsidiary of SIRVA Inc., awarded several agents with Customer Choice Quality Awards based on their exceptional 2009 customer survey scores.

"This survey helps us keep a pulse on our customers’ experience with our brand,” said Dan Robertson, vice president and general manager of North American Van Lines. “We’re extremely pleased with our 2009 results and are proud to recognize these agents for their unwavering dedication to our customers.”

Based on independent surveys of northAmerican customers, the Customer Choice Quality Awards are given to van line agents for their excellent performance based on customers’ perceptions of services received during their relocation. A Quality Index is used to measure the moving company’s performance in many areas, including the sales, moving and delivery processes. Survey questions cover specific performance based on an agent’s role in the moving process: Origin, Hauling, Booking and Overall.

An agent’s Origin excellence is rated on the skills of its salespeople and packing crew. Hauling performance considers the moving company’s appearance, professionalism, delivery timeliness and how items are handled. Booking focuses on the move coordinator and move process. The Overall category ranks an agent’s ability to deliver on all performance roles.

Agents who received the North American Van Lines’ 2009 Customer Choice Quality Awards are:

Overall Quality Award – First Place

  •     Executive Class – Parma, OH
  •     Flowers Transfer Corporation – Broussard, LA
  •     Oakley Relocation, LLC – Poway, CA
  •     University Moving and Storage – West Chester, OH
  •     Val Verde Moving and Warehousing, Inc. – Del Rio, TX

Overall Quality Award – Second Place

  •     Andy’s Transfer and Storage – Glendale, CA
  •     Cord North American – Earth City, MO
  •     O’Mara Moving and Storage, Inc. – Freeport, IL
  •     Tobin’s North American – Mitchell, SD
  •     Ward North American – San Antonio, TX

Overall Quality Award – Third Place

  •     Beltmann Group, Inc. – Atlanta, GA
  •     B.F. Fields Moving and Storage – Erie, PA
  •     Lambert Transfer and Storage, Inc – Opelika, AL
  •     Peroulas Moving and Storage, LLC – Knoxville, TN

Top Origin Agents

  •     Executive Class – Parma, OH
  •     Oakley Relocation, LLC – Poway, CA
  •     O’Mara Moving and Storage, Inc. – Freeport, IL
  •     University Moving and Storage – West Chester, OH
  •     Rainbow Movers, Inc – Plymouth, MA

Top Hauling Agents

  •     B.F. Fields Moving and Storage – Erie, PA
  •     Executive Class – Parma, OH
  •     Schuman B Line Moving and Storage – Oneonta, NY
  •     Val Verde Moving and Warehousing, Inc. – Del Rio, TX
  •     Ward North American – Austin, TX

Top Booking Agents

  •     Executive Class – Parma, OH
  •     Flowers Transfer Corporation – Broussard, LA
  •     University Moving and Storage – West Chester, OH
  •     Val Verde Moving and Warehousing, Inc. – Del Rio, TX
  •     Ward North American – Austin, TX

About North American Van Lines, Inc.
North American Van Lines, Inc., established in 1933, is a wholly owned subsidiary of SIRVA, Inc., a leader in providing relocation solutions to a well-established and diverse customer base around the world. The moving company, with headquarters in Fort Wayne, Ind., and more than 500 agents, handles corporate, government, military and private relocations and operates in the U.S., Canada and more than 100 countries worldwide. Information on the company can be found on the Internet at http://www.northamerican.com

About SIRVA Inc.
SIRVA Inc. is a leading provider of relocation solutions to a well-established and diverse customer base around the world. The Company handles all aspects of relocation, including home purchase and home sale services, household goods moving, mortgage services, and home closing and settlement services. SIRVA conducts more than 300,000 relocations per year, transferring corporate and government employees in addition to individual consumers. SIRVA’s well-recognized brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Move Management, SIRVA Relocation and SIRVA Settlement. More information about SIRVA can be found on the Company's Web site at http://www.sirva.com.

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Chris Borrink
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