Our goal is to be the best plumbing company in Central Indiana!
Indianapolis, Indiana (PRWEB) June 21, 2013
Mr. Rooter Plumbing of Central Indiana has been recognized for its superior service record. While under new management for less than one year, the full service plumbing franchise earned the Angie’s List SuperService Award for 2012 and also achieved accreditation with the Central Indiana Better Business Bureau.
The Angie’s List SuperService Award is an honor given annually to a select group of companies that have provided exceptional service and kept a superior service rating on Angie’s List during that year. Less than five percent of the companies rated on Angie’s List qualify to receive the SuperService Award. Anyone searching for a plumber on AngiesList.com will find the SuperService Award logo next to Mr. Rooter Plumbing of Central Indiana.
Angie’s List, which is the nation’s leading provider of consumer reviews on local service companies, has about 30,000 subscribers in Indiana.
“Earning the Angie’s List SuperService award is a source of pride for our team of professionals. Their hard work, dedication to continuous improvement and focus on customer satisfaction is being recognized by a well-respected organization,” said Bob Gallup, who bought the franchise in June 2012.
Serving 2 million people in 11 counties in Central Indiana including Indianapolis, Gallup said he attributes his company’s recent acknowledgements to his team and their dedication to follow the Code of Values set by Mr. Rooter’s parent company, The Dwyer Group. One of those customer-focused values is “striving to maximize internal and external customer loyalty.”
“We try to make those values the center of everything we do,” he said. “Everyone in the company understands and adheres to the Dwyer Group’s Code of Values.”
Those values can be found at http://www.leadingtheserviceindustry.com/Mission.asp.
To remain competitive, Gallup said he monitors what is going on in the community and the close-knit family of plumbers. He said he also listens to customer feedback.
That attention to the customer and following a set of standards also is what helped Mr. Rooter of Central Indiana earn accreditation by the BBB. The accreditation standards includes: building trust in the marketplace, maintaining honesty in selling and advertising, making a good faith effort to quickly resolve customer complaints.
Gallup said he is proud of what the team has accomplished so soon, but said he still has a big goal to reach. “Our vision is to become the best plumbing company in Central Indiana, not the biggest,” he said. “To accomplish our vision we have two priorities. First, is to help our team members achieve their personal and professional goals and second is to satisfy our customers...one at a time.”
To contact Mr. Rooter Plumbing of Central Indiana, call 317-688-1000 or visit their website at http://greaterindianapolis.mrrooter.com/