This review is all about making us the best company we can possibly be and serving our customers well...
Los Angeles, CA (PRWEB) June 20, 2013
MugShots.us.org is about to reach out to their consumers to review their customer service experience, the company announced yesterday.
“We need this review to find out how customers think we are doing when it comes to customer service,” a MugShots.us.org spokesman said. “The goal is to find out what we are doing well and figure out where we can improve the customer service experience.”
The review process will start as soon as someone orders a photo from MugShots.us.org, the spokesman said.
“At that point customers will be asked what they felt about the search and download experience,” the MugShots.us.org spokesman said. “We'll make sure that it is providing them what they pay for.”
The next step of the review will begin whenever someone calls up the company with a question or concern.
“We'll ask them how they felt about the way the customer service representative dealt with them,” he said. “We'll review their responses and use that to help further train our customer service staff.”
The final part of the review will occur several days later, the MugShots.us.org spokesman said.
“Sometimes people feel differently about the customer service experience a few days after they've dealt with us,” he said. “So, we'll reach out to them either through the phone or email with a follow up survey and review the results of that.”
The review is expected to take about a month and will lead to changes at MugShots.us.org, he said.
“This review is all about making us the best company we can possibly be and serving our customers well,” he said.
MugShots.us.org is the top online resource for arrest records and mug shots in the United States. With over thousands of records to search through, MugShots.us.org makes finding any criminal record or mug shot simple. Visit MugShots.us.org today to chat with a live representative, call 1-877-851-0960, or email Manager(at)MugShots(dot)us(dot)org with any questions or concerns.