The selection validates the value IT support organizations of all sizes, carriers and service organizations can achieve when users can resolve their own service issues, including fewer support calls and improved mobile user productivity.
Columbia, MD (PRWEB) March 30, 2009
BoxTone(R), the expert in mobile user management, today announced that myBoxTone(TM) Expert -- the first user self-health and self-service mobile application for the BlackBerry smartphone -- has been named a semi-finalist for the coveted AT&T devCentral Enterprise Fast-Pitch Platinum Awards 2009 at CTIA Wireless.
The Fast-Pitch Platinum Awards recognize the innovation, creativity, and skill of the mobile development community. Developers of the best applications, content, and enterprise solutions will be rewarded with prizes, including the opportunity to go-to-market with AT&T, and the title of 2009 Fast-Pitch Platinum Award winner.
Winners will be chosen by an AT&T panel following live presentations by semi-finalists at CTIA Wireless, April 1-3 in Las Vegas.
"We are delighted that AT&T has named myBoxTone Expert a semi-finalist for its Enterprise Fast-Pitch Platinum Awards 2009," said Mitch Berk, BoxTone Director of Product Management. "BoxTone has a proud history of mobile innovation that started with the first mobile user experience service-level monitoring and the first modular software solution for management of the BlackBerry smartphone platform. myBoxTone Expert is our latest breakthrough -- the industry's first smartphone-based mobile self-health, self-service and remote support application."
Called the on device help desk by CIO.com, myBoxTone Expert enables IT help desks, wireless carriers and service providers to reduce the cost to support mobile users by up to 40 percent, while enhancing mobile quality of service and increasing user satisfaction.
When any one of more than 20 common risk and service issues strike, the application proactively alerts the user to root cause and walks the user through simple steps to resolve the issue, without the need for a support call. For more complex issues, myBoxTone Expert's remote support interface enables the user's support team to view, diagnose and resolve problems faster.
Added Berk, "The selection validates the value IT support organizations of all sizes, carriers and service organizations can achieve when users can resolve their own service issues, including fewer support calls and improved mobile user productivity."
Click here for more information about myBoxTone Expert, and what it can do to reduce the costs needed to support mobile users while improving mobile service quality.
BoxTone software is trusted by more than 200 of the world's leading enterprises and government agencies, including 65 in the Global 2000, to manage, monitor and support their BlackBerry platforms. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL best practices, BoxTone's modular platform and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid device growth, all while guaranteeing the high quality of service that mobile users demand. Learn more from the expert in mobile user management at http://www.boxtone.com, or call 1 410-910-3344.