This conference will address all these issues, and more, to help retailers to stay competitive, and thriving.
New york (PRWEB) September 29, 2011
David Rich, President & CEO of ICC/Decision Services, will speak on October 18-20. The MSPA (Mystery Shopper Providers Association) will be conducting their 13th annual conference in Atlanta. The panel will discuss the future of social media in mystery shopping. The panel discussion will be held from 1:30 pm, to 3:00pm on Oct 19, 2011. Social media has created a revolution, and an evolution. The decisions that were only available to those in corporate offices is now decided directly by consumers. These changes have not only changed the customer service experience in retail, but social media has also changed the mystery shopping experience as well.
The discussion panel will share how social media will become an increasing part of the mystery shopping reporting experience. The experts will also discuss the ever-increasing changes in social media, and in SEO (search engine optimization). The mystery shopping companies will learn how to use social media, in order to gain new clients, and to keep their clients satisfied.
Many companies are realizing that in order to keep their customers satisfied in today's economy, simply creating new advertising on products isn't enough anymore. Times are hard economically, and retailers are having to work extremely hard to earn the trust of the customer, to create more revenue income. Keeping the customers happy, and going out of their way to engage customers is the way the many retailers are staying alive in a very tough economy. Learning how to leverage the information gained from social media and mystery shopping combined will help businesses to provide the type of customer satisfaction experience that will create return business, when other businesses are failing, and closing their doors. This conference will address all these issues, and more, to help retailers to stay competitive, and thriving.
David Rich is the President & CEO of ICC/Decision Services, a privately held company headquartered in New York City serving customers across North America. David has spent close to two decades in the retail and customer experience management and, as President and CEO of ICC, he develops creative solutions for some of the world's leading retail brands in many of the largest retail vertical markets.
ICC/Decision Services was founded in 1979 to design and execute Customer Experience Management programs. ICC/Decision Services offers a wide range of qualitative and quantitative business tools.
Company: ICC/Decision Services
Address: 561 7th Avenue, 20th Floor New York, NY 10018, U.S.A
Phone Number: U.S.A (800) 444-1717