National Association of Professional Women Announces Marian Favors, Director of Customer Support at Karl Storz Endoscopy-America, a 2014 Professional Woman of the Year

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Marian Favors is recognized as an NAPW VIP Woman of the Year for her outstanding leadership and commitment within her profession

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I have led the company in obtaining J.D. Power certification for the call center two years in a row: 2013 and 2014.

NAPW honors Marian Favors as a 2014 Professional Woman of the Year. Ms. Favors is recognized with this prestigious distinction for leadership in business. As the largest, most-recognized networking organization of professional women in the country, spanning virtually every industry and profession, the National Association of Professional Women is a powerfully vibrant networking community with over 600,000 members and nearly 300 Local Chapters.

“I have led the company in obtaining J.D. Power certification for the call center two years in a row: 2013 and 2014,” says Marian Favors, Director of Customer Support at Karl Storz Endoscopy-America. “I manage customer relationships and create a persistent focus on the customer in the actions the company takes. I also drive the organization to work together to create unified and unique experiences for the customers.”

Ms. Favors’ management of the customer support team at Karl Storz Endoscopy-America’s is evident in her commitment to excellence. Being recognized by The J.D. Power Call Center Certification Program distinguishes her team as exceptional when it comes to customer support and ensures the Karl Storz call center is a leader when it comes to providing top level customer satisfaction. A highly regarded professional, Ms. Favor recently spoke at the J.D. Power Roundtable of Champions Conference in 2014.

Established in 1945, Karl Storz Endoscopy-America is a global company that is a leader when it comes to the production and sale of medical instruments and devices. Products include rigid and flexible endoscopes, instruments for the entire field of human medicine, as well as innovative products such as a fully digital video chain and KARL STORZ AIDA®, the central image and data archiving system that produces documentation that is convenient, comprehensive and high in quality.

Awards & Accomplishments: Master's, Antioch University, Organizational Management; Recently spoke at the J.D. Power Roundtable of Champions Conference in 2014

NAPW’s mission is to provide an exclusive, highly advanced networking forum to successful women executives, professionals and entrepreneurs where they can aspire, connect and achieve. Through innovative resources, unique tools and progressive benefits, professional women interact, exchange ideas, advance their knowledge and empower each other.

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Lisa Mancuso
NAPW
+1 (516) 453-6111
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Marian Favors

424-218-8705
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