An online help chat allows consumers to instantly interact with our customer service representatives with a click of a button.
Fulton, Md. (PRWEB) April 18, 2013
National Incontinence, a major distributor of incontinence supplies, has increased lines of communication between customers and staff by implementing a new live chat feature on its website. The new tool allows customers to engage with sales representatives online and get immediate answers to their questions about product availability, selection, and orders.
“Our main goal is to provide customers with the best and most efficient online shopping experience,” said Renee Mercer, nurse practitioner and president of National Incontinence. “Sometimes customers are unable to make a phone call. An online help chat allows consumers to instantly interact with our customer service representatives with a click of a button.”
Located on the bottom right of the website, the live chat allows site visitors to contact any available representative during regular business hours – Monday-Friday, 8 a.m. to 6 p.m. EST – via instant message. All users have to do is click on the “Chat Now” tab and then, enter their name and email address. From there, a representative will be able to answer questions and provide assistance in choosing the best adult diaper or disposable underwear.
After the chat session, users can choose to have the chat transcript emailed to them for reference. Users will also have the chance to rate the representative’s service by clicking on the “thumbs up” or “thumbs down” icon.
“The chat tool has only been up for a few days, and we’ve already seen a high volume of users. I think that this chat feature will make the shopping experience more convenient for both new visitors and returning customers,” Mercer said.
National Incontinence provides products throughout the United States for people of all ages with bladder control problems. They have helped more than 100,000 patients with bladder issues. Their pediatric division, the Bedwetting Store, is now the largest distributor of pediatric enuresis products in the United States. National Incontinence is proud to serve the millions of families who seek information and practical solutions to bladder control problems and want the best products at the lowest prices.