NAVIS Restructures Reservation Call Center Services For Hospitality Lodging Providers

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Call center clients of NAVIS will realize increased benefits from new focus on regionalization

NAVIS, the leader in reservation sales systems for the North American lodging industry, today announced a major restructuring of their flagship Reservation Call Center service, NAVIS RezForce®, which is being restructured to a regionalized model where reservation agents are assigned to and become skilled on specific regions of the U.S.

With the regionalization of NAVIS RezForce, clients will realize higher reservation conversions and increased leisure revenue thanks to the specialized regional knowledge of the NAVIS agents taking the calls. Since the agents focus on the NAVIS clients in their region, each gains more knowledge of the area and the client’s property and can be more helpful to the caller, resulting in more bookings and increased customer satisfaction.

“No other company offers the quality of service and return on investment to the lodging industry as NAVIS RezForce,” said Matt Juarez, vice president of operations. “Our agents are highly trained, motivated, and measured. With our new focus on regionalization, I’m confident that NAVIS RezForce is setting the world-class standard for all others to follow.”

For 25 years, NAVIS, a Bend, Oregon company, has specialized in helping North American lodging providers increase leisure revenue through the use of a proven reservation sales system. When NAVIS clients implement the System and embrace The NAVIS Way best practices, they increase call conversions, establish powerful outbound leisure sales strategies, measure true marketing ROI for each online and offline campaign, capture more guest and prospect data, track key revenue metrics, and enjoy 24/7 reservation call center services. NAVIS can be reached toll free at 877-916-2749 or on the web at

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Bill Schlosser
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