said Micky Long, Research Director at the Aberdeen Group and coauthor of the report.
Salisbury, MD (PRWEB) October 26, 2007
Among service organizations recently surveyed by the Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), companies that have implemented leading practices like automation and mobile field service solutions have improved service level agreement compliance 23% and overall service profitability 27%.
The recently published study, underwritten in part by Navtrak, entitled "Making Money via Mobile Field Service," found that field service organizations are successfully implementing strategies to create automatic linkage between headquarters operations and technicians in the field. Mobile applications are being deployed to aid scheduling and dispatch, work order management, advanced technician and vehicle locating and the capture of data surrounding equipment status and performance.
Navtrak's recent agreement with InfoLogix, Inc. (NASDAQ: IFLG), a leading technology provider of enterprise mobility and RFID solutions, enables the companies to jointly provide a complete 'single source' mobility solution for the fleet management industry, harnessing the advanced capabilities of Navtrak's GPS-based resource management services and InfoLogix's suite of enterprise mobility solutions - ranging from inventory and work order tracking, to signature capture, automated dispatching/scheduling and more.
"Top organizations are utilizing mobile technology for far more than basic
communication," said Micky Long, Research Director at the Aberdeen Group and coauthor of the report. "By leveraging mobility hardware and robust software applications, service organizations are providing technicians with better, more timely information about service requests, enabling service managers to better track service assets and are enabling technicians to capture and communicate completed information back to headquarters."
"Navtrak's mission has always been to help mobile workforce organizations to be more efficient and productive, enabling them to grow their business," said Jim Duncan, President of Navtrak. "The combination of InfoLogix's unique ability to provide complete 'single source' mobility solutions, together with the advanced capabilities of Navtrak's GPS-based resource management services, will provide the comprehensive, integrated, easy-to-manage mobile enterprise solution that service and delivery companies have been looking for," Duncan said.
Micky Long recommends that service organizations consider the following strategies to better position themselves to meet customer service needs:
- Enable real-time two-way data flow among all elements of the service chain
- Use mobile technology to capture accurate information on serviceable assets
- Develop company-wide service intelligence knowledge base
- Provide service technicians with personalized performance information
Nearly 350 companies participated in this quantitative study, including Abbott Diagnostics, ADT, Cummins, Inc., IBM Global Services, Marathon Oil, and Northrop Grumman.
Underwriters of the Mobile Field Service study are: Navtrak Inc., Dexterra, Panasonic
TOUGHBOOK, Sprint/Nextel and MobileFrame.
To obtain a complimentary copy of the report, please follow this link:
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market
awareness, creating demand, enabling sales, and delivering meaningful return-on investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.
About Navtrak, Inc.
Navtrak utilizes advanced wireless, GPS, Internet and database technologies to deliver operational visibility and flexibility to fleet managers - resulting in improved operating margins, productivity, security and customer satisfaction. Navtrak transforms real-time, location-based data into actionable business intelligence that is easily integrated into customers' existing back-end systems. For more information visit http://www.navtrak.net or call 800-787-2337.
About InfoLogix, Inc.
InfoLogix is a leading provider of technology and RFID based intelligence solutions that enable the mobile enterprise. InfoLogix uses the industry's most advanced technologies to increase the efficiency, accuracy, and transparency of complex business and clinical processes for the healthcare industry and the commercial marketplace. With 19 issued patents, InfoLogix provides mobile managed solutions, on-demand software applications, mobile infrastructure products, and strategic consulting services to over 2,000 clients in North America including Adventist Health, Universal Health Services, Stanford School of Medicine, Kraft Foods, Merck and Company, General Electric, News America Corporation and Mercedes Benz. Founded in 2001 and headquartered in suburban Philadelphia, PA, InfoLogix has been named the sixth fastest growing new business in the United States for the last three years by Entrepreneur Magazine. InfoLogix is a publicly-traded company (NASDAQ: IFLG). For more information, visit http://www.infologixsys.com.