National Business Research Institute, Inc.: InCharge Debt Solutions Recognized for Commitment to Outstanding Customer Service

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InCharge makes NBRI's Circle of Excellence for second year in a row. Showing an overwhelming dedication to customer satisfaction.

Customer Satisfaction drives Financial Performance

National Business Research Institute is pleased to confer the distinction of Customer Satisfaction Excellence upon InCharge Debt Solutions for the second year in a row.

"Customer Satisfaction drives Financial Performance" said Dr. Jan Stringer West, Organizational Psychologist at NBRI. "This award is a result of InCharge Debt Solutions' continued dedication to measuring and improving their customers' satisfaction."

To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI's Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.

"InCharge Debt Solutions began the Best Practice of Continuous Improvement with their first Customer Survey in 2003. By combining customer and employee survey research with targeted action, InCharge has realized great gains in employee satisfaction, which drives customer satisfaction," said Dr. West.

NBRI conducts Customer and Employee Psychological Research for large businesses, and 'reads the minds' of these human factors that so significantly impact NBRI's Client Organizations.

InCharge Debt Solutions provides financial literacy education and credit counseling services throughout the U.S.

National Business Research Institute, Inc.
15305 Dallas Parkway; 3rd Floor
Addison, TX 75001
800-756-6168
http://www.nbrii.com

InCharge Debt Solutions
2101 Park Center Drive, Suite 300
Orlando, FL 32835
888-360-9694
http://www.incharge.org

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DR. JAN STRINGER WEST, PH.D.
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