Customer Satisfaction drives Financial Performance
Addison, TX (PRWEB) July 22, 2009
"Customer Satisfaction drives Financial Performance" said Dr. Jan Stringer West, Organizational Psychologist at NBRI. "This award is a result of InCharge Debt Solutions' continued dedication to measuring and improving their customers' satisfaction."
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI's Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
"InCharge Debt Solutions began the Best Practice of Continuous Improvement with their first Customer Survey in 2003. By combining customer and employee survey research with targeted action, InCharge has realized great gains in employee satisfaction, which drives customer satisfaction," said Dr. West.
NBRI conducts Customer and Employee Psychological Research for large businesses, and 'reads the minds' of these human factors that so significantly impact NBRI's Client Organizations.
InCharge Debt Solutions provides financial literacy education and credit counseling services throughout the U.S.
National Business Research Institute, Inc.
15305 Dallas Parkway; 3rd Floor
Addison, TX 75001
InCharge Debt Solutions
2101 Park Center Drive, Suite 300
Orlando, FL 32835