Employee Satisfaction drives Customer Satisfaction, which in turn drives Financial Performance
Addison, TX (PRWEB) September 7, 2010
“Employee Satisfaction drives Customer Satisfaction, which in turn drives Financial Performance” said Dr. Jan West, Organizational Psychologist at NBRI. “This award is a result of MidwayUSA’s dedication to improving employee satisfaction through measurement and action planning.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve a minimum of 5 normative percentiles in total company score over the previous survey.
MidwayUSA strives to maintain an environment that encourages employees to achieve their full potential while delivering outstanding customer service.
NBRI conducts Customer and Employee Psychological Research for large businesses, and ‘reads the minds’ of these human factors that so significantly impact NBRI’s Client Organizations.
MidwayUSA is the world leader in the distribution of shooting and reloading supplies and equipment.
National Business Research Institute, Inc.
15305 Dallas Parkway; 3rd Floor
Addison, TX 75001
5875 West Van Horn Tavern Road
Columbia, MO 65203