Employee Satisfaction drives Customer Satisfaction, which in turn drives Financial Performance
Addison, TX (PRWEB) July 30, 2009
"Employee Satisfaction drives Customer Satisfaction, which in turn drives Financial Performance" said Dr. Jan West, Organizational Psychologist at NBRI. "This award is a result of SureWest's dedication to continually measuring and improving their employees' satisfaction and engagement."
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI's Benchmarking Database or must improve 5 normative percentiles in total company score over the last survey.
SureWest, one of the nation's leading integrated communications providers, strives to maintain an environment that encourages their employees to ascertain and achieve their full potential. "SureWest has realized great gains in employee satisfaction and engagement, which drive customer satisfaction, which in turn has sustained their impressive growth," said Dr. West.
NBRI conducts Customer and Employee Psychological Research for large businesses, and 'reads the minds' of these human factors that so significantly impact NBRI's Client Organizations.
SureWest is a leading provider of integrated communications and is the bandwidth leader in the markets it serves.
National Business Research Institute, Inc.
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