NCIC Inmate Telephone Next Generation System

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Information regarding NCICs new inmate phone platform.

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Next Generation Inmate Phone Services

NCIC Inmate Telephone Service is please to announce it's second generation of VOIP-enabled, full-featured inmate phone platform. Our first generation platform was a first of its kind, but lacked some of the live alert features that are often requested by our current customers.

NCIC has worked diligently to enhance its inmate phone services with the help of telephone providers and our jail customers. The Voice over Internet Protocol (VOIP) product for jails, for instance, lowers the cost of providing the service to the inmates whereby the savings can be passed onto the inmates and their families. Another important fact is that NCIC's platform runs on a carrier grade network with TaguaT7000 Class 5 switching as the core and an Asterisk cluster to support the VOIP and international collect calling features. The redesigned NCIC Inmate Call Engine is based on a proprietary design and offers a full-feature security products and Microsoft Vista based web-reporting for the jail management interface that works from all internet-enabled computers, laptops and even PDA / cellphones.

Additionally, NCIC's Local Exchange Carrier ( LEC ) billing relations department has opened up collect billing agreements with over 120 additional local, international and cellular phone companies allowing it to bill more collect calls to more phone companies. The opening of collect calling to mobile phones will increase the convenience of inmates to place collect calls. Often detainees were required to set up prepaid accounts in order to place collect phone calls to cell phones, phones in Mexico and phone companies that blocked collect billing. These new collect call options allow the correctional industry to increase phone revenues while at the same time decreasing call rates to the inmates.

Additional enhancements to the platform include:

  • Recent complete redesign of the Web-based reports using a MS Vista / Google-type interface allows jail staff to easily access real-time call recordings and live alerts from a computer or PDA.
  • International collect calling expanded to include Mexico, Canada, Puerto Rico, UK, Germany and El Salvador.
  • Carrier grade network with redundancy supported at 3 locations across the U.S.
  • Prepaid collect with free call option for inmate convenience
  • Collect billing to the following cell phone companies: AT&T / Cingular, Sprint Nextel, T-Mobile, Virgin Mobile and Alltel.

According to Jay Walters, Chief Technology Officer of NCIC, the new platform sets the standard for "Next Generation Inmate Phone Services". The system allows for easy maintenance, reduced need for access to the jails, more availability for inmates due to redundancy and lower infrastructure costs which should be translated to lower rates to the inmates and their families. NCIC has achieved its goal of cutting operational and network costs, so that the actual costs of installing and maintaining the system will be much less and savings can be passed on via lower call prices and more revenue to the governmental entity that controls the facility. Finally NCIC provides the first "one size fits all" that can support jails that have 1 phone or 500 phones.

About NCIC Inmate Services:
NCIC Inmate Telephone Services, Inc. is a privately held retail / wholesale provider of Inmate Phone Systems. The Company operates a network of inmate calling platforms across the United States and a customer service call center in Texas. In addition, the Company provides collect call and prepaid inmate telecommunication services for the prison and jail industry.

For more information about our operator service products and directory assistance, please visit our websites at http://www.ncic.com and http://www.inmate-phone-service.com or give us a call at 1-888-686-3699.

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Bill Pope
NCIC
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