New NCM® Associates Data Analysis Tools Help Automotive Dealers Spot Urgent Performance Opportunities Quickly

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NCM Associates, a leading provider of automotive 20 Group, Retail Consulting, Education, and operations Benchmark® analysis services to franchised and independent auto dealers, will unveil its newest dealership operating performance management tools, Reality Check™ and Dealership Heat Map™, at the NADA Convention in Las Vegas February 4-6, 2012. NCM created the proprietary analysis tools in response to its clients’ need for a succinct yet robust review of its signature NCM reporting tools. Reality Check works in concert with NCM 20 Group composites, narrowing the range of dealership operating metrics to from 50 to 57 critical areas of influence. Dealership Heat Map acts as a dealership’s operations management dashboard to immediately spot performance trends by department, as compared to NCM Benchmark data.

Dealership Heat Map from NCM Associates is an automotive dealership operations management dashboard tool

NCM Dealership Heat Map

With Reality Check and Heat Map, our clients will enjoy a more rapid and efficient deep-dive into their monthly composites.

NCM Associates Inc. is launching its newest proprietary dealership operations analysis tools at NADA 2012, February 4-6 in Las Vegas. Reality Check (view video here: is an at-a-glance summary of the entire operating composite report, focusing on from 50 to 57 key performance metrics and condensed into four succinct pages on the standard and online versions of all NCM automotive dealer 20 Group composites. Reality Check is comprised of a Charts section and a Grid section. The Charts section breaks down the opportunities by group member, and even further by departments for each member. The Grid section lists each performance metric, along with the page and line number where the detailed data may be found for a more productive review of the comprehensive composite report.

Dealership Heat Map (view video here: is designed as an online operations management dashboard tool in the form of a dealership blueprint. The blueprint changes colors according to each department’s monthly performance trends against NCM Benchmark averages. Depending on the trend of the shades, a dealer or general manager will be encouraged to click on a department, revealing a series of key performance indicator gauges. Each gauge allows the user to dig deeper into the operational trends for that key metric by way of the dealership’s web-based Profit Trend Analysis report, which reveals the dealership’s past 90-day performance against NCM Benchmark performers.

While a thorough review and understanding of the entire operating composite provides the most detailed view of a dealership operation as compared to group and franchise peers, it was clear to NCM that their clients needed a way to address their most critical operating deficiencies quickly. “With Reality Check and Heat Map, our clients will enjoy a more rapid and efficient deep-dive into their monthly composites,” said NCM President and CEO Paul A. Faletti, Jr (view video here: “These tools will give them the ability to immediately spot areas of significant opportunity and to prioritize and take corrective actions as needed,” Faletti added.

About NCM® Associates, Inc.

NCM Associates, Inc. is the originator of the automotive industry 20 Group peer collaboration process and has been providing dealership Benchmark analytical data, Education and Consulting services to the industry since 1947. Located in Overland Park, Kan., NCM provides a robust suite of services designed to drive dealership profitability using its proven, operations-focused Benchmark® for Success program with new and pre-owned U.S. automotive dealerships, as well as with businesses in more than 20 other industries. NCM is proud to be 100% employee-owned.


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Robin Keller
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