NetQoS Drives Network Performance Management for Edmunds.com: Edmunds.com Deploying the NetQoS Performance Center to Monitor Application Service Levels, Speed Troubleshooting

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NetQoS(R) Inc. announced that Santa Monica, Calif.-based Edmunds.com Inc. is deploying the NetQoS Performance Center to improve network and application troubleshooting and monitor service levels to its Edmunds.com Web site customers, partners, and internal IT groups.

The correlation of the SuperAgent and ReporterAnalyzer data in a consolidated dashboard via the NetQoS Performance Center allows us to more effectively monitor issues and quickly resolve them

    Edmunds.com, the premier online resource for automotive information, is using the NetQoS Performance Center with underlying products NetQoS SuperAgent(R) for end-to-end performance monitoring and NetQoS ReporterAnalyzer(TM) for Cisco IOS(R) NetFlow traffic monitoring and analysis. The NetQoS Performance Center aggregates this data - including application response times for multi-tiered applications and the composition of traffic on its links - into a centralized view of overall network and application performance that can be customized by IT role.

"The correlation of the SuperAgent and ReporterAnalyzer data in a consolidated dashboard via the NetQoS Performance Center allows us to more effectively monitor issues and quickly resolve them," said Philip Potloff, Executive Director of Infrastructure Operations for Edmunds.com. "SuperAgent was the only product we evaluated that met all of our requirements for monitoring the performance of Edmunds' multi-tier Web applications. Combining NetFlow data through ReporterAnalyzer allows us to profile our traffic patterns and quickly identify anomalies and track longer-term trends.

"We are building custom dashboards for each of our IT groups, including network engineering, application operations, systems administration, and database administrators, to have their own views into the NetQoS Performance Center data," continued Potloff.

SuperAgent enables Edmunds.com to track the performance of individual servers and pinpoint the source of problems (server, network or application) between application tiers to provide an understanding of not only how the Edmunds.com Web site is operating, but also how it is performing from the perspective of a site visitor.

Edmunds.com is also using SuperAgent to gauge the impact of changes, such as code releases or OS upgrades, on application performance. SuperAgent continually measures and analyzes application response times for all TCP transactions, compares the response times against the baselines it calculates for normal application performance, alerts the appropriate IT group when performance deteriorates, and automatically investigates the cause of problems as they occur.

With these capabilities, Edmunds.com is also employing SuperAgent to monitor SLAs among its internal IT departments and automatically alert the appropriate group if performance starts to degrade. "Before SuperAgent, we were not able to effectively gauge SLAs without a lot of scrubbing of data. The real-time visibility we have with SuperAgent was not possible using our old process," said Potloff.

Edmunds.com is using ReporterAnalyzer to understand how application traffic is impacting network performance. ReporterAnalyzer captures a rich set of traffic statistics from Cisco IOS NetFlow routers and switches to identify which applications and users are consuming bandwidth, and when. ReporterAnalyzer's Flow Forensics feature enables Edmunds.com to identify denial of service attacks, port scanning, and unauthorized server activity.

About NetQoS Inc.

NetQoS software and services help service providers, government agencies, and large enterprises - including 8 of the Fortune 12 - improve the delivery of applications over wide area networks by enabling them to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit http://www.netqos.com or call 877-835-9575.

NetQoS and SuperAgent are registered trademarks, and ReporterAnalyzer is a trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.

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