Only about 5 percent of our business has been on eBay, but our strategy is to use this new NetSuite integration to help increase that to about 20 percent. We now have the full audit trail in NetSuite of our eBay-PayPal customers. And practically speaking, we can put as many products in there as we want. We expect that this will absolutely help to increase business for us.
London, United Kingdom (PRWEB) March 18, 2008
NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business software suites that include Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce software for small and midsized businesses and divisions of large companies, today announced that it has added the ability for its customers to manage online sales with eBay from within the NetSuite on-demand business software suite, providing businesses in the UK a complete ecommerce solution to sell items on eBay while seamlessly using NetSuite to run and manage their core business processes.
The NetSuite eBay integration allows sellers to sell on eBay almost as easily as they do on their own web store or with their internal sales teams. Additionally, it also offers more extensive capabilities for users to manage all business operations such as inventory management, warehouse management, accounting, direct sales, telesales, keyword marketing, email marketing and site hosting. For more information about the NetSuite eBay listing management capabilities, please visit http://www.netsuite.com/ukebay
NetSuite delivers functionality integrated with eBay to address the needs of growing online store businesses, including the ability to:
- Push products to eBay.com and eBay Stores directly from the NetSuite product catalog with the appropriate listing categorizations and pricing (Starting, Reserve and Buy It Now) to maximize visibility and placement.
- Initiate Chinese or Dutch auction-style listings while specifying scheduling, duration, promotions and more.
- View all live listings within NetSuite including details on how the bidding is progressing and when the listing is set to close.
- Receive web store orders from eBay buyers automatically after the listing closes and a sale takes place - this automatic import creates both a customer record within NetSuite along with a sales order which flows seamlessly through to the fulfillment and shipping processes.
- Automatically lower an item's available inventory when it has been sold through eBay and update the customer's purchase history, permitting future up-sell and cross-sell marketing campaigns to be targeted to that customer.
As eBay sellers grow from a home business to a small-to-medium sized business, manual processes that sufficed during their inception can begin to hamper the quality of customer service that served to fuel their initial growth. Listings management, inventory management, fulfillment and personalized 24x7 customer service become increasingly important for an ecommerce business to fully benefit from the eBay community's reach to potential customers. With the new NetSuite solution, these key ecommerce business processes are automated and streamlined, which can help eBay businesses to grow sales faster without corresponding growth in costs and company size.
For already established e-tailers, distributors, manufacturers and retailers who have not yet begun utilising eBay as a sales channel, the challenges include optimizing listings and listing management. The listing process takes time and knowledge of the market, and integrating their inventory management and order management systems for fulfillment manually often can be difficult and time consuming.
The NetSuite solution with eBay sales management capabilities is designed to address these challenges, opening up a whole new avenue of doing business. Established businesses can use the same product catalog for eBay as they do in other areas of their operations, such as direct sales or telesales. For instance, distributors selling in a B2B model can now list excess inventory on eBay and open up a new B2C sales channel. eBay listings are managed centrally in NetSuite with easy-to-use interfaces that eliminate duplicate data entry. In addition, orders resulting from eBay sales flow seamlessly back into NetSuite for processing and shipment.
"The combination of the eBay marketplace and NetSuite's on-demand business management software suites, especially with NetSuite's ERP capabilities, provides more support for an ecommerce merchants' business operation," said Craig Sullivan, VP of International Products for NetSuite. "With such an extensive solution, merchants do not need to spend time and money to tie different software applications together to run their online store business; one solution from NetSuite does it all."
"We built the foundation of our business with NetSuite three years ago, and now the new NetSuite-eBay and PayPal integration is going to takes us to the next level," said Vernon Yerkess, Managing Director of Cleverboxes.com, an online retailer of Hewlett-Packard servers and other hardware, based in Accrington, Lancaster, UK. "Only about 5 percent of our business has been on eBay, but our strategy is to use this new NetSuite integration to help increase that to about 20 percent. We now have the full audit trail in NetSuite of our eBay-PayPal customers. And practically speaking, we can put as many products in there as we want. We expect that this will absolutely help to increase business for us."
Pricing and Availability: Available in the UK immediately as an add-on module for both NetSuite Ecommerce Editions, starting at £60 per month.
NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites that include Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce software for small and midsized businesses and divisions of large companies. NetSuite enables companies to manage core business operations in a single system. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.
NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc.