Our customer advocate is there to work one-on-one with customers to ensure they are maximizing the ROI of Shunra’s solutions.
Philadelphia (PRWEB) October 30, 2013
Shunra Software, the industry-recognized authority in network virtualization for software testing, now provides new and existing customers an expanded level of service with the implementation of a new Customer Advocate position.
“The customer advocate role focuses on supporting improvements in application performance utilizing new best practices in performance engineering and accelerating customer success with Shunra services,” said Bill Varga, Shunra COO. “To fully understand application performance, organizations much account for real-world network conditions in their software performance testing. However, for many companies, this is a new best practice that they may not have dealt with before. Our customer advocate is there to work one-on-one with customers to ensure they are maximizing the return on investment (ROI) of Shunra’s solutions when preparing their mission-critical applications for deployment. They will be there throughout the development and testing lifecycle to impart advice and ensure that our customers have the correct tools they need to succeed.”
The customer advocate is a hands-on position that delivers account service aimed at developing expanded customer relationships through improved Shunra partnering. The customer advocate will promote network virtualization for software testing best practices to help clients achieve a faster, more dramatic ROI from their Shunra products and services.
The customer advocate primary customer interaction points include:
- Conducting project success audits to ensure optimal use of Shunra products and tangible ROI;
- Coordinating and delivering implementation resources;
- Establishing clear lines of communication between the customer and key Shunra access points including support, training and consulting services; and
- Helping clients best utilize professional services and training.
For more information about putting Shunra’s customer advocate to work for your organization, please visit http://www.shunra.com.
Shunra Software is the authority in network virtualization for software testing. Shunra helps customers reduce IT costs and increase profits by reducing the occurrence of application performance problems in production and ensuring performance is optimized over mobile, Cloud and WAN before deployment. Shunra’s unique combination of production network discovery, virtualization and optimization capabilities are proven to improve the accuracy of software testing, dramatically reduce the occurrence of performance issues and improve application performance by over 40%. Shunra has over 2500 customers, including 75 of the Fortune 100. Shunra is headquartered in Philadelphia and privately held.