We love coming up with ideas to make it easier and faster to help our clients make reservations or purchase Gift Certificates and products – we hope to ‘deliver relaxation’ at every level of service.
Boston, MA (PRWEB) December 2, 2009
Bella Sante has taken the lead in making sure their clients get the best care at every level. At a time when some companies have a caller wait on hold longer and longer, Bella Sante is reversing the trend and making it faster for callers to speak with a concierge specialist.
In order to maintain the best possible service to callers, the management upgraded their state of the art centralized concierge center in Boston by adding additional computers, larger monitors, improved software and additional highly trained concierge staff. The call center takes reservations for the Bella Sante's three locations located in Wellesley, Lexington and Boston on Newbury Street. In addition, the call center takes orders for Gift Certificates and runs the retail transactions for the online store.
According to a recent survey, Bella Sante has managed to reduce the average wait time of a caller down to an average of 15 seconds. This speeds the caller to be able talk to an experienced concierge whether they want to make a reservation, get advice on a treatment, order Gift Certificates or order products used at the spa such as Carita-Paris, Phytomer, Cosmedix, Kai and MamaMio. This action represents the total commitment Bella Sante makes to every level of customer interaction including answering the phone.
They are now making plans to reduce that average wait time even further in the near future. "We love coming up with ideas to make it easier and faster to help our clients make reservations or purchase Gift Certificates and products – we hope to ‘deliver relaxation’ at every level of service," said Tiffany Amorosino, COO Bella Sante.
Simply put Bella Sante is continuing their tradition of being the Best of Boston in all regards – whether it is answering the phone or providing a service. Call Bella Sante at 617-424-9930 and see for yourself how great it is to have your call treated the same way you get pampered when you come to the spa.
About Bella Sante:
Bella Sante (http://www.bellasante.com)] is and has been the premier day spa in the Boston Metro area for more than a decade and has the honor of having won more Best of Boston awards than any other spa for the last 10 years. Their history is that a majority of their clients are repeat customers because they get consistent, excellent treatment by the highly trained and wonderful staff.
Bella Sante's record with clients is hard to surpass. Some Bella Sante guests travel from as far as 200 miles to experience the best spa treatments available in New England. Bella Sante also has clients from all across the United States that year after year order Gift Certificates for their friends, co-workers, family and loved ones in Massachusetts. Customers can also place orders on line for Gift Certificates or for the outstanding products they use in their spa such Carita-Paris and Phytomer.
When it comes to pampering, both the clients and Boston Magazine agree that Bella Sante is simply the Best in Boston. Bella Sante has locations in Wellesley, Lexington and Boston on Newbury Street. You can follow Bella Sante on Twitter. You can become a fan on Facebook.
# # #