Courtesy to Customers Makes the Difference at JAXQuickfit Newcastle

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Customer courtesy is often claimed and rarely delivered... but it's a reality at JAXQuickfit Tyres Newcastle. For more than a decade, Franchisee husband-and-wife team Peter and Robyn Price have been going the extra mile for their customers.

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Our mission statement, which we created for ourselves, reflects the way we do business: 'What's best for the customers is best for us'

Customer courtesy is often claimed and rarely delivered … but it's a reality at JAXQuickfit Tyres Newcastle.

For more than a decade, Franchisee husband-and-wife team Peter and Robyn Price have been going the extra mile for their customers … giving them the sort of personalised service that makes the tyre buying experience a very pleasant one.

"Our mission statement, which we created for ourselves, reflects the way we do business: 'What's best for the customers is best for us'," JAXQuickfit Tyres Newcastle's Peter Price explains.

JAXQuickfit Tyres CEO Jeff Board agrees that one of the Newcastle store's strengths is its customer service.

"It's a very competitive tyre market in Newcastle … the point of difference offered by Peter and Robyn Price is that their service is, in our view, superb. They make it a very friendly place to be in and that's why they have such a large and happy customer base," Jeff Board says.

JAXQuickfit Tyres Newcastle has been under the direction of the Prices for more than 11 years, and throughout that time has continued to upgrade its fitting and servicing equipment to be the best available.

Both born and bred in Newcastle and very much locals, Peter and Robyn share the load of running a very busy store with 10 staff, headed by Manager Rodney Gentlemen.

"Rodney has been here (in the store) even longer than I have … he knows the place backwards and has worked hard, originally as a tyre technician and today is across everything we do in the business," Peter Price says.

Wife of 30 years Robyn lends support in the office with administration, accounts and with customer service during busy periods.

Australian-owned JAXQuickfit Tyres is unique in representing the top five global manufacturing giants of the tyre industry, including quality and high performance passenger car, four-wheel-drive and commercial vehicle tyre brands … BF Goodrich, Bridgestone, Continental, Dunlop, Goodyear, Michelin and Pirelli together with value for money brand options.

This enables it to offer customers a mix of brands that span the premium, major and budget market sectors.

JAXQuickfit Tyres Newcastle also offers wheel alignments and balancing, brake, suspension, steering and mechanical servicing

In 2009 JAXQuickfit (http://www.jaxquickfit.com.au) is celebrating its 60th year in business and nationally serves more than 38,000 customers per month through its 70 stores along the eastern seaboard.

JAXQuickfit Tyres' Newcastle store is located at 22 National Park Street, Newcastle. Phone (02) 4961 1261.

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Glyn Parry
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