As the industry shifts toward value-based care and a stronger focus on the patient experience, contact center capabilities are critical considerations.
Atlanta, GA (PRWEB) October 18, 2012
Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the formation of a dedicated healthcare solutions group offering specific expertise and solution sets for integrated delivery networks, hospitals, regional health systems, physician practice groups and more.
“As the industry shifts toward value-based care and a stronger focus on the patient experience, contact center capabilities are critical considerations,” said Greg Burkett, Vice President - Healthcare Solutions at Noble Systems. “A unified approach to patient contact management can transform the ROI picture for healthcare delivery leaders. That opportunity is driving our efforts and delivering results for care providers and organizations across the industry.”
Burkett has over 20 years experience in a variety of leadership postions working with market-leading healthcare service providers. Led by Burkett, and comprised of technology specialists focused on the healthcare space, Noble’s healthcare solutions group will work with healthcare organizations to address pre-care and post-discharge patient communications, revenue cycle management and more. Noble Systems’ healthcare solutions are designed to address the full spectrum of patient contact needs including patient scheduling, insurance verification, satisfaction surveys, accounts recovery and related activities across the continuum of care.
Solution sets and implementation strategies employed by the group are informed by Noble Systems’ deep experience in the healthcare space. Current Noble Systems clients, such as Avadyne Health, Wake Forest University Physicians, and Florida Hospital System, include national direct-to-consumer medical suppliers, major hospitals, regional health systems, medical accounts recovery specialists, physician practice groups, healthcare research firms and more.
Learn more about Noble Systems’ healthcare solutions group: http://www.noblesystems.com/healthcare.aspx
About Noble Systems
Noble Systems Corporation is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.