Noble Systems Expands Infrastructure Footprint to Meet Growing Demand for Cloud-Based Services

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Global contact center technology provider secures offsite, bunkered colocation facility to house networking equipment and data critical to hosted solution deployment

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Acquiring an additional colocation facility was essential to support the growth Noble Systems has experienced in hosted and hybrid contact center solutions.

Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the establishment of an additional colocation facility – secure, offsite centers where data and networking equipment are housed – to support the growing demand for cloud-based solutions including Noble® Enterprise Hosted, Noble® Messenger EC and Noble® Cloud EC.

"Acquiring an additional colocation facility was essential to support the growth we’ve experienced in hosted and hybrid contact center solutions,” said Scott Murray, VP of Hosted Solutions for Noble Systems. “It also sends a clear signal to current and future clients that we don’t compromise on security, redundancy or capacity.”

The PCI-compliant facility boasts UPS power redundancy, multiple voice (SIP) gateways and carriers for rollover/failover, redundant air-conditioning systems, online backups for all equipment, and more. All servers are equipped with network fault tolerant NIC teams, redundant power, and RAID arrays. The offsite location offers additional security and reliability for data and service continuity.

Launched in April 2011, Noble Enterprise Hosted is a complete contact center technology solution with all of the advantages and cost benefits of a cloud-based Communication-as-a-Service (CaaS) infrastructure. The launch marked the first fully hosted offering for Noble Systems and opened groundbreaking opportunities in hybrid premise/hosted solutions, featuring Noble’s exclusive ‘elastic capacity’ offer, for Noble Systems clients.

About Noble Systems
Noble Systems Corporation is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.

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Tina Tomberlin

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