Contact center management and reporting platform updated to offer more powerful customer contact program tools
Atlanta, GA (PRWEB) October 20, 2010
Noble Systems Corporation, a global leader in innovative contact center technology solutions, announces the release of Noble Maestro 18.104.22.168, the newest generation of Noble Systems’ flagship offering for contact center management and reporting. Noble Maestro uses an intuitive manager portal to perform manage campaigns, maintain data, assign contact strategies, set up agents, schedule activities, and control activity flows. First introduced in 2007, Noble Maestro remains an award-winning toolset that gives contact center managers the command and control essential for running tomorrow's high productivity contact centers.
Noble Maestro 22.214.171.124 delivers expanded features for more effective control of contact center programs and resources with real-time agent and campaign management tools, enhanced viewing activities, and state-of-the-art reporting capabilities. User-friendly "wizards" lead managers through common administrative tasks in step-by-step processes and dashboard views make it easy to monitor and manage center resources, including phone lines, stations, call queues, messaging, recording, QA and routing.
New and enhanced capabilities featured in Noble Maestro 126.96.36.199 include:
> Manage activities with advanced skills-based routing: improved user interface for routing calls and workflow to the most suitable agent;
> Generate activity reports in convenient web-based format: view reports from remote locations or multiple stations inside the contact center;
> Create templates for a variety of actions within the same outbound campaign: blend multiple instructions for hold time, voicemail, caller ID and more within a single group of calls;
> Safely comply with state-specific rules and regulations: improved compliance features support state-specific dialing by phone type (mobile, home, office) and time zone;
> Manage overall workflow efficiently: dashboard enhancements include estimated time to complete for outbound campaigns and an updated utility for supporting agent voicemail.
“Noble Maestro is a central component of our contact center solution and one of the biggest reasons we have seen so much growth as a company in recent years,” says James K. Noble, Jr., President and CEO of Noble Systems. “It offers our clients a dependable resource that never fails to improve agent efficiency and streamline management functions. Maestro is also a future-proof platform that we are committed to supporting and improving for the long term.”
To learn more about Noble Maestro 188.8.131.52, view an informative webinar on how it streamlines campaign management and provides critical information for decision support processes. View customer testimonials related to Noble Maestro and other Noble products and services.
About Noble Systems®
Noble Systems Corporation is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at 4,000+ client installations worldwide conduct business using the award-winning Noble® platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.866.2538 x538 or visit http://www.noblesys.com.
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