Effective contact center management means having the right people doing the right things at the right time. Our WFM solution allows companies to allocate resources effectively and promotes agent morale by involving them in the process.
Atlanta, GA (PRWEB) August 07, 2012
Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2011 Communication Solutions Product of the Year Award” from TMC® (Technology Marketing Corporation) for Noble® ShiftTrack™ Mobile.
Noble ShiftTrack Mobile, available with the Noble ShiftTrack Workforce Management Solution, is the ultimate staff self service module, allowing staff to access key information including shift times and meeting times. In addition, ShiftTrack Mobile allows staff to request shift swaps and leave applications, all of which can be done via a smart phone. With ShiftTrack Mobile, staff and managers never have to worry about ...what is my shift next Friday? Am I working next Saturday? Is leave available on that day? Having this information instantly available means less time backwards and forwards between staff and management on administrative tasks and more time for work activities. Learn more about Noble ShiftTrack.
“Noble Systems was granted a 2011 Product of the Year Award for creating exceptional advancements in voice communications. Noble ShiftTrack has shown benefits for its customers and provides ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Congratulations to the entire team at Noble Systems. I look forward to more innovative solutions from them in the coming year.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2011 through March 2012 were chosen as winners of the Communications Solutions Product of the Year Award. The 2011 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions websites.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says, “Effective contact center management means having the right people doing the right things at the right time – it’s that simple. Our WFM solution allows companies to allocate resources effectively and promotes agent morale by involving them in the process. We are excited to have this technology recognized by TMC.”
About Noble Systems
Noble Systems Corporation is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event, and multiple other popular industry events. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. For more information about TMC, visit http://www.tmcnet.com.