Noble Systems’ innovative TCPA Compliance solution allows companies to directly address the new regulations, so that they can maintain compliant business practices and avoid penalties.
Atlanta, Georgia (PRWEB) May 04, 2015
Noble Systems Corporation, a global leader in innovative contact center technology solutions, has received the 2015 Technovation Award from the Professional Association for Customer Engagement (PACE) for its Noble® TCPA Compliance Solution. Noble’s TCPA Compliance technologies are crucial in complying with regulatory guidelines in the Telephone Consumer Protection Act (TCPA) which prohibit automated calls to wireless phone numbers. The award was presented this week at PACE’s 2015 Annual Convention and Expo.
Noble’s patented TCPA Wireless Compliance solution combines the premier elements of its manual dialing features with its best-in-class compliance management capabilities to help companies safeguard their customer contact operations. Contact centers can identify wireless numbers and automatically remove them from an automated dialing queue, forcing them to be dialed manually via a PBX. The solution also allows contact centers to implement compliance management safeguards that block non-compliant manual call attempts, screening each record against a user-configured set of compliance criteria to determine whether a call is allowed.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says, “Compliance is a huge hot button in today’s business world, and affects virtually any organization that is managing communications with its customers. Noble Systems’ innovative TCPA Compliance solution allows companies to directly address the new regulations, so that they can maintain compliant business practices and avoid penalties.”
Noble Systems highlighted its TCPA solution and other technologies for unified communications, analytics, and workforce optimization at its annual Select Noble Users Group event, held last week in Atlanta, Georgia.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers. These channels not only include primary contact centers, but digital channels like mobile, social media and the web. A core mission of PACE is dedicated to proactively balancing industry best practices with current regulatory standards around using these channels when contacting customers. Our membership is made up of Fortune 500 companies, contact centers and technology suppliers that enable companies to contact their customers based on their preferred method. http://www.paceassociation.com