Noble Systems Adds Flexibility to Customer Contact Programs with Web Services

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Unified contact center solutions enhances “Speed to Lead” with SOAP based data exchange.

Noble Systems

Noble Systems

In today’s on-demand world, consumers set expectations for a quick response when making an inquiry. Often, the first responder gets the consumer’s business. Noble WISE allows our users to respond quickly to new leads or customer requests.

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the Noble® Web Interfacing Service (Noble WISE) to add flexibility to multichannel customer contact programs. Using web services, Noble enables data exchange between applications to improve the customer experience and allow faster response times to customer contacts and to improve “Speed to Lead” for web centric sales organizations.

Noble’s web services allow users to share information with third-party applications via SOAP based exchange. Noble Web Interfacing Services support the ability to make a request for information from an external system and to receive data for customer records. For example, Noble can receive data from an inquiry on a web page and automatically enter a new calling record into an active list so it is called immediately. All associated customer information will be available to the agent during the call and all gathered information can then be sent back to any client database. Noble WISE also allows the system to export data, to receive a request for information and send data from Noble to the third-party system such as a client CRM or online order entry system.

“In today’s on-demand world, consumers set expectations for a quick response when making an inquiry or requesting services. Often, the first responder gets the consumer’s business. The addition of Web Services to the Noble® Enterprise Solution gives our clients increased options for their customer contact services, and allows them to respond quickly to new leads or customer requests, with automated real-time call list updates that remove the need for manual maintenance,” says Chris Hodges, Senior VP Sales and Marketing.

Noble Web Services, which are available for Noble’s premise and Noble Cloud configurations, can also be utilized with SSL communication and can be configured with an authentication key to enhance security.

About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.

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Lee Allum

Tina Tomberlin
Noble Systems Corporation
404.851.1331 374
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