Our ability to communicate with customers, our attention to detail in our customer proposals, drawings and schematics is unheard of among other residential electricians...
Woodbridge, VA (PRWEB) March 31, 2012
Root Electric, a family-run team of northern Virginia electricians, has just unveiled a new website that they hope will provide useful information for families who need electrical work done in their homes. According to Bill Root, master electrician and president of Root Electric, the new website will be an extension of their award-winning customer service by educating people about home electrical projects, safety issues, and the services provided by the residential electrician. The website features an extensive Frequently Asked Questions (FAQ) section, articles about various electrical projects around the home, and ways to communicate directly with the staff.
Root says that the new website grew naturally out of the residential electricians’ commitment to providing customers with reliable, easy access to critical information. “The new website has been optimized so that customers and potential customers can find it easily on the web, and then use it to contact us directly. We’ve included a library of articles that discuss various electrical projects around the home: recessed lighting, electric panel changes, service upgrades, generators, security lighting etc. Homeowners can look through those articles and contact us with any questions they have so that they know how to proceed with a project.”
Root also says that the extensive FAQ section on the website was compiled from actual customer questions collected over the years. He hopes customers will find it useful as another way to quickly access the information they need, when they need it. “This page is designed to help our customers determine if their electrical problem can be repaired by simply pushing a button or flicking a switch, or if a professional residential electrician is needed to solve the problem.”
According to Janice Root, treasurer and secretary of Root Electric, their team of northern Virginia electricians has a reputation for good communication with their clients, which is also something they wanted to incorporate into the website. “Our ability to communicate with customers, our attention to detail in our customer proposals, drawings and schematics is unheard of among other residential electricians, and it empowers our customers to make informed decisions when hiring Root Electric because they know exactly what materials and services will be involved in any given project.” Bill Root adds: “We only hire highly-experienced, self-starting electricians who also have excellent communication skills. This is critical for customer satisfaction and safety reasons as well. The new website adds another way for us to keep channels of communication open with our customers.”
The northern Virginia electricians’ new website prominently features a full testimonials page as well. The residential electricians have earned consistently high marks and service awards from the Better Business Bureau, Angie’s List “Super Service Award”, and Prince William County, among others. Several customers have also posted success stories they had when they hired Root Electric for one of their home electrical projects. Root explains, “Reputation is important for homeowners looking for an electrician, and that the testimonials page shows website visitors that they can trust us to get the job done right.”
Root says that everyone on their team of northern Virginia electricians is excited about how the new website turned out. “We’ve been in business since 1986, and great communication with customers has always been one of our hallmarks. While our trade is electrical work, our product is good service. The new website adds a new dimension to our service that will be helpful for our customers.” The new website is located at http://www.rootelectric.com.
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William (Bill) Root
12120 Darnley Rd,
Woodbridge, VA 22192
Business: (703) 494-3989
Fax: (703) 590-0467