96% rated their overall level of satisfaction with Northland as “satisfied” or “highly satisfied,” and 97% also claimed that they were either “likely” or “very likely” to recommend Northland to a friend or colleague.
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Northbrook, IL (PRWEB) December 11, 2012
Food safety laboratory Northland Laboratories is proud to report outstanding results on their annual customer satisfaction survey, which offers insight into their customers’ experience with the lab. The survey was taken by clients at their locations in Northbrook, IL and Green Bay, WI.
Northland Laboratories is an ISO/IEC 17025 accredited food testing facility that offers an extensive variety of testing services for the food industry. Their testing programs include food safety / microbiology testing and consulting, nutrition labeling, food chemistry analysis, and shelf life and challenge studies, and sensory research. Northland also offers food sensory analysis to evaluate a product’s market potential through its Northland Sensory Insights division.
Northland takes a customer-centered approach that’s strongly focused on providing excellent service and building long-term relationships with their clients. This allows them to provide testing options that meet their clients’ needs and provide them with a consistently positive experience. The survey results strongly reflect the success of their approach – 91% of the 150 respondents ranked the trust of their relationship with Northland as either “above average” or “well above average.” 96% rated their overall level of satisfaction with Northland as “satisfied” or “highly satisfied,” and 97% also claimed that they were either “likely” or “very likely” to recommend Northland to a friend or colleague.
Also highly ranked were Northland’s quality of work and test results (ranked “above average” or “well above average” by 89%).
“The exemplary results of our annual survey point out the level of dedication and commitment Northland Laboratories provides towards servicing its clients,” says D.J. Alwattar, President of Northland Laboratories. Customer comments on the survey also reflected the success of their client-centered approach. “The longer business hours have been a huge benefit to us,” writes one respondent. “Keep up the great service and work,” comments another customer. “Really enjoyed working with this team. [It] made my job easy.”
About Northland Laboratories
A leading testing facility for the food industry, Northland Laboratories (http://www.northlandlabs.com/) offers high-quality microbiology and chemistry testing with a strong customer service outlook. By offering accurate results with fast turnaround and treating each client with discretion, Northland is able to build long-term relationships with their clients. Their company values and commitment to providing quality services to their clients earns them consistently positive reviews.