How to Turn Mandatory PMS Upgrade into Golden Opportunity

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Vendor stability, service and support become savvy hotel operator's 'flight to quality' - Maestro™ leads the industry with 30 years of hotel technology experience and Diamond Plus Service

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I emphasize the value of refresher training to all my clients

Whether it takes the name 'PMS vendor consolidation,' company acquisition,' or 'mandatory upgrade,' the impact on hotel operators who are the users of these PMS systems is almost always painful. In today's business environment where ownership changes are commonplace, many hoteliers are in the position of owning a property management or other hotel software system that will soon lose support because of a vendor acquisition and forced upgrade.

These transitions can be disruptive and often expensive challenges for any operator, but some savvy hoteliers are taking advantage of this opportunity to assess their current operational needs and evaluate other Property Management Systems to help them achieve their revenue, service and hotel management goals

Operators turn to NORTHWIND-Maestro for flexible technology, service, stability
A growing number of operators faced with service disruptions from vendor acquisition or forced migrations are turning to NORTHWIND because they trust its 30 years of uninterrupted service to hoteliers like themselves. NORTHWIND provides the widely installed Maestro Suite of over 20 fully-integrated property management and reservations software modules supported by its Diamond Plus Service agreement, the industry's most comprehensive installation, training and support program. NORTHWIND has never in 30 years of operation charged users with current maintenance agreements for version upgrades or forced them to migrate platforms.

Maestro provides free transition services to ensure a smooth installation
Hotel operators faced with costly mandated system upgrades have alternatives. NORTHWIND-Maestro understands the needs of hoteliers operating single independent properties and hotel groups and provides professional transition services from third-party legacy systems to the Maestro Property Management Suite. NORTHWIND services include:

  •     Professional on-site system conversion and installation services
  •     Free Web-based transition-assistance for newly trained staff
  •     Personalized management training to ensure the most effective system use.

NORTHWIND-Maestro also provides free upgrades and enhancements to all users as part of its standard Diamond Plus Service agreement in addition to responsive North American-based 24/7 live system support.

Experts agree that a well trained staff provides better guest service
Respected industry consultant Jon Inge of Inge and Associates recently cited the importance of frequent professional refresher training to maintain staff productivity and operating efficiency in his online newsletter.

"I emphasize the value of refresher training to all my clients," Inge says. "A well trained staff provides better guest service and is more productive." NORTHWIND-Maestro agrees. That is why NORTHWIND's Diamond Plus Service for new Maestro users includes three months of free one-hour scheduled monthly online system-transition training sessions to supplement Maestro's onsite instruction to assist property staff in becoming proficient with their Maestro system quickly and become more productive and provides better service.

Maestro refresher training and new hire instruction includes:

  •     Continuous personalized online and onsite training classes
  •     Professional operations consulting services and productivity review
  •     Free Maestro for Beginners and on-demand live training over the web
  •     Remote and onsite customized training.

Continuous free upgrades and refresher training
For operators who already use Maestro, NORTHWIND provides free online Webinars and On-Demand training labs that enable properties to offer refresher training to keep staff members up to date on valuable functionality enhancements. To keep staff as productive as possible, NORTHWIND also delivers customized online training for incoming new staff members. Clients may register on NORTHWIND's website to see a schedule of webinars, or request their own customized remote training session. Diamond Plus Service is part of the regular support agreement for every Maestro user.

Going to IHM/RS in New York? NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel/Motel and Restaurant Show November 8-11.

Visit NORTHWIND-Maestro at the Historic Hotels of America show in Riverside, California Nov 11-13th.

Maestro Property Management Solution
Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.

About NORTHWIND - Maestro PMS:
NORTHWIND is recognized in the hospitality industry for its "standard setting" Diamond Plus Service and robust integrated Maestro technology. With over 30 years of experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands that you need a scalable and flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.

NORTHWIND - Maestro PMS, North America
Ivana Johnston - Sales & Marketing
60 Renfrew Drive, #320
Markham, ON, L3R 0E1
Phone: 905.940.1923
Toll Free: 1-888-667-8488
Email: info @

Media Contact
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: (404)256-5512
Email: Julie @

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Audrey MacRae
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