Forced PMS Migration Presents Opportunity to Weigh New Options, Hotel Operators Turn to Maestro Suite

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Hoteliers stand to benefit from NORTHWIND's Maestro 'Diamond Plus Service' upgrade and enhancement policy in times of change

NORTHWIND DiamondPlusService

NORTHWIND-Maestro users only pay once for software, and we maintain their system investment for as long as they hold a standard Diamond Plus maintenance agreement. NORTHWIND does not force clients to migrate from one version to another and has never charged for updates to Maestro software.

NORTHWIND-Maestro PMS, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, has attracted the attention of hotel operators recently weighing their PMS options to find the best fit rather than just paying to upgrade to newer versions of their current system. NORTHWIND has never in 30 years of operation charged users who stay current and hold standard maintenance agreements for version upgrades or forced them to migrate platforms. Maestro provides its users with cost-free upgrades and free transition services as well as online training webinars, tutorials and other assistance as part of their standard Diamond Plus Service agreement - the industry's most comprehensive hotel system service package. This enhanced package replaces the former Four Diamond Service package for all Maestro users so they can benefit from the expansion in services offered by NORTHWIND.

No forced upgrade requirement
"Hotel operators who are required to migrate by their current PMS vendor are in a perfect position to evaluate all their options before entering into another long term investment and partnership." said Warren Dehan, president of NORTHWIND's US operations. "NORTHWIND-Maestro users only pay once for software, and we maintain their system investment for as long as they hold a standard Diamond Plus maintenance agreement. NORTHWIND does not force clients to migrate from one version to another and has never charged for updates to Maestro software." Dehan stated that if Maestro users choose to upgrade their system and require staff training, NORTHWIND supports them with complete new-version training at a nominal fee and utilizes online instruction tools and classes to keep expenses as low as possible.

NORTHWIND-Maestro provides free upgrades and enhancements to all users as part of its standard Diamond Plus Service agreement. In addition to responsive North American-based 24/7 live system support, Diamond Plus Service includes:

  •     Free Web-based transition-assistance for newly trained staff for three months after Maestro is installed (scheduled regularly)
  •     Continuous personalized online training classes, webinars and DVDs
  •     Professional operations consulting services
  •     Free training at the Maestro training labs

NORTHWIND-Maestro understands that a well trained front office team is more productive and provides better service. That is why Diamond Plus Service for new Maestro users includes three months of free one-hour scheduled monthly online system-transition training sessions, which supplement Maestro's onsite instruction, to assist newly trained property staff in becoming proficient with their Maestro system more quickly. For long-time Maestro users, NORTHWIND also provides free online Webinars that enable properties to offer refresher training to keep staff members up to date on valuable functionality. NORTHWIND also delivers customized online training for incoming new staff members at minimal cost. Clients may register on NORTHWIND's website to see a schedule of webinars, or request their own customized webinar training session. Diamond Plus Service is part of the regular support agreement for every Maestro user.

Personal support keeps your property running smoothly
The core of Diamond Plus Service is NORTHWIND's hotel-trained professional support team that is available 24 hours each day by phone, fax and e-mail to ensure all Maestro applications are operating perfectly to keep your property operating smoothly. NORTHWIND's Support Specialists respond to all calls directly from their offices to ensure the most effective real-time technical assistance is at your fingertips any time.

At HITEC join NORTHWIND's entire team in Austin, Texas, June 16-19 to receive a complete Maestro demonstration.

Maestro Property Management Suite
The Maestro Suite is comprised of more than 20 integrated modules on a single-image database for centralized, real-time full property automation, providing a 360 degree guest view at every point of contact. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence Tools, Sales and Catering, Multi-Property Management, Condo Owner Management with Web Functionality, Timeshare Owner Management with Web Functionality, Spa and Activities, Club Membership, Yield Management, Golf Course, CRM, Central Reservation Office, Corporate Enterprise Management, GDS Two-Way XML Connectivity or Integration, ResEze Web Booking Engine, Work Orders, Fine Dining and Retail POS, Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.

About NORTHWIND - Maestro PMS
NORTHWIND is recognized in the hospitality industry for its "standard setting" Diamond Plus Services and state-of-the-art Maestro technology. The company is respected for being a long term partner that understands how to help you boost productivity and strengthen management control for your hotel, resort, conference center or multi-property group by providing flexible solutions that increase productivity and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, retreats, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational control and profitability. NORTHWIND is empowering over 8000 users worldwide by delivering the industry's most scaleable, flexible and advanced property management solution suite with over 20 robust Maestro modules.

NORTHWIND - Maestro PMS, North America
Audrey MacRae - Director, Sales & Marketing
P: 905.940.1923

Maestro PMS Ltd., United Kingdom & Ireland
David Warren - Director of Services and Sales
P: +44 (0) 1293 883918

Media Contact
Julie Keyser-Squires, APR
Softscribe Inc.
P: 404-256-5512


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Audrey MacRae
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