Productivity and Profitability are 2012 Focus for Independents: Maestro PMS Tools and Services Meet Emerging Travel Trends for Operators and Hotel Groups

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Direct Bookings, Centralized Operations, Integration, Loyalty Programs, and Mobile are Keys to Increasing Revenue and Efficiencies in 2012 for Independents – Maestro Delivers the Technology and Services for Success

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NORTHWIND Maestro and Mobile Future Trends

NORTHWIND’s Maestro Property Management System goes beyond conventional PMS to deliver a comprehensive portfolio of fully-integrated tools and services that leverage the emerging travel trends for 2012.

Savvy Hoteliers are using their insights from 2011 to develop strategies for a successful 2012 by focusing on optimizing and building on their current initiatives to increase guest service, productivity, and boosting the bottom line. NORTHWIND’s Maestro Property Management System goes beyond conventional PMS to deliver a comprehensive portfolio of fully-integrated tools and services that leverage the emerging travel trends for 2012. Click here to learn more about Maestro’s solutions for productivity and profitability.

Maestro Guest Loyalty + Online = Profitability for Independents
Maestro’s Guest Loyalty Module gives independent operators loyalty program benefits and functionality to increase revenue which were only available to major chains until now. Maestro’s Guest Loyalty System provides a large number of configurable options that increase repeat business in 2012 and meet each property’s unique program requirements. Flexible, effective loyalty program benefits include:

  •     Point rewards that benefit all booking parties. Points may be earned for referrals, corporate bookings, and traveler reservations.
  •     Multi-tiered member levels enable independents to offer numerous reward levels that motivate frequent stays.
  •     Operators may base reward points on the most appropriate criteria. Configurable point factors can include rate types, dollars spent, nights spent, and reservations.
  •     Maestro simplifies tracking reward points and award levels with data mining and reporting capabilities.

Maestro Web Connection Suite and Mobile-Optimized Web Connection Direct Web Booking For Guests, Groups, Owners, Travel Agents, and Corporate Accounts
Mobile and direct-booking are hot in 2012. Paying high commissions and dependence on OTA’s and 3rd parties are not so hot! Maestro's Web Connection suite leverages both trends. Web Connection reduces booking costs to increase profitability for independents with mobile-optimized, fully-integrated real-time control of reservations, rates, and availability for leisure travelers, groups, and corporate accounts on all online channels. Guests can book their own rooms, create dynamic packages, and upsell themselves by reserving activities, spa and dining. Group planners and corporate guests can also manage their reservations online. Guests can even oversee their condo units online. Expanded suite features include:

Guest Connection: Maestro’s ResWave Booking Engine is optimized for mobile devices, social media reservations, and eMarketing. It enables guests to book rooms from their mobile device any time. Social Media is forecasted to be even more important to business in 2012 and ResWave puts the revenue-generating power of Social Media to work. Maestro lets your guests book reservations directly on your Facebook page and other social sites.

Owner Connection: Maestro’s Owner Management module is an online ownership module for condo, timeshare, and vacation club properties. Owners book their owned units online, review their units’ reservations, and access their statements, work orders and other documents.

Group Connection: Maestro delivers Online Group Reservations & Management through mobile-optimized custom-branded group and event web pages, and RFP response functionality. Group guests can make and manage bookings on a personalized website from any mobile device. Planners can view rooming lists online and manage groups remotely to ensure accuracy.

Travel Agent Connection: Operators increase bookings and lower transaction fees with direct bookings from travel agents and tour operators via a "self-service" solution for TAs. Agencies or operators can make online and mobile reservations for their clients and receive instant confirmations.

Corporate Connection: Corporate Guests may book their negotiated rates directly online or via mobile with Maestro. Easy and convenient access ensures repeat business and reduced reservation cost by bypassing intermediary reservation fees.

Maestro: Ready for the Cloud – Maestro leverages remotely-hosted cloud platforms to reduce expenses, create operating efficiencies, secure cardholder information, and give operators instant remote access to property or hotel-group data. Many single and multi-property operators use cloud-based Maestro remotely host property operations.

Maestro ‘True Multi-Property’ Centralizes Operations
Maestro is a true multi-property solution that enables high-touch multi-property groups to cross-book reservations within property groups, share client profiles, while maintaining separate fiscal entities for financial reporting. All in a real-time, fully-integrated, multi-module system with one user interface for simplified cross training and the greatest efficiency.

For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email info(at)

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Maestro Property Management Solution
Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.

About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.


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Ivana Johnston - Sales & Marketing

Julie Keyser-Squires, APR
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