Maestro is Preferred PMS for Independent West Coast Hotels and Resorts to Maximize Revenue, Increase Direct Web Bookings, and Streamline Multi-Property Operations

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Beyond PMS – Maestro is ‘Total Productivity and Revenue Generation Solution’ with Integrated Tools and Services for Independent Operators’ Unique Needs

Nita Lake Lodge in Whistler, BC, Canada

NORTHWIND’s Diamond Plus Service is ideal for independent operators because its team understands hotel operations and provides fast, personal service that keeps our operation running smoothly.

Independent hotel operators have freedom to manage and market their properties more creatively than flagged competitors. This is particularly true for West Coast independents that have a reputation for doing things their own way. NORTHWIND’s flexible Maestro ™ Enterprise Property Management hotel software and reservation systems enable many independent Western operators to manage their properties for maximum profitability and efficiency. Click here to learn more about Maestro’s solutions for profitability and productivity.

Northwind Partners with Allison Inn for $98,000 in direct web bookings in 1Q ‘11
The Allison Inn in Oregon’s Willamette Valley wine country relies on NORTHWIND for its reliable Maestro PMS, website integration, and marketing support. "We are a true independent, and that means we have to rely on all our providers for support. NORTHWIND goes above and beyond to keep our operation running smoothly – we consider them a partner in our success," said Steve Hurst, assistant general manager of the Allison Inn. "Maestro PMS is a total solution and its team provides online support and expert marketing services that contributed to more than $98,000 in direct booking web revenue through the ResWave booking engine in 1Q’11."

Pinnacle Hotels in Vancouver, B.C. also uses Maestro Multi-Property PMS and ResWave web booking engine for two properties to create efficiency and cost savings while growing online revenue from direct reservation bookings. Additionally, Sparkling Hill is another world-class luxury spa resort in British Columbia that uses Maestro to support its signature high-touch personal guest services.

Nita Lake Lodge turns to Maestro Web Connection Services for online success
"We installed Maestro PMS with ResWave last year and our online bookings have really increased," said Cedric Nacy, IT director for Nita Lake Lodge in Whistler, BC, Canada. "The Maestro team is always available when we want to customize our ResWave direct website booking process. NORTHWIND’s Diamond Plus Service is ideal for independent operators because its team understands hotel operations and provides fast, personal service that keeps our operation running smoothly. We also use Maestro Sales & Catering which is fully integrated into our system’s database so billing and account tracking is effortless."

Multi-Property independents maximize revenue with Maestro ‘Total-Productivity Solution’
NORTHWIND Maestro is also a perfect fit for independent multi-property operators. The Vancouver-based Sandman Hotel Group uses Maestro across 33 of its properties. The Banff Lodging Company, which operates a portfolio of resort properties in Alberta, Canada, also uses Maestro’s Multi-Property Suite to operate all its hotels on one database

Banff Lodging Company owns and operates nine independent hotels, five restaurants, a spa, ski school, and rental shop. All of its hotels are automated by one Maestro Multi-Property System supporting the Company’s Front Office, Sales and Catering, Spa and Activities Management, and Retail Point of Sale systems. "Banff Lodging uses the Maestro Multi-Property Suite as out ‘total-productivity solution.’ Maestro streamlines reservations, group sales, accounting, guest CRM, and other operating processes on one system. Its single-database platform enables stronger management controls and optimized rates, consolidated reporting, and faster training because staff has only one system to learn, so they are more productive when they move between our properties. Maestro also supports our central reservation office and optimizes rates and cross sells all our hotels with Multiproperty Yield Management."

Accent Inns operates six properties on Maestro
"Maestro’s Multi-Property PMS is ideal for our six Accent Inn properties in British Columbia, Canada, because it will enable us to create centralized, professional email marketing to guests at all our properties," said Chris Brown, GM of Accent Inn Vancouver Airport. "I am project manager for the entire installation and I want to compliment NORTHWIND’s Diamond Plus installation team for a very professional job. We will have all six hotels live on Maestro by year’s end. Our partnership with NORTHWIND has been very successful."

If you are attending the International Hotel Motel & Restaurant Show in New York next week, visit NORTHWIND-Maestro at booth 3056

For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email info(at)

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Maestro Property Management Solution
Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.

About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.


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Ivana Johnston - Sales & Marketing

Julie Keyser-Squires, APR
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