Although our clients have been great about e-mailing, we feel it is necessary to offer another method of communication
Austin, TX (PRWEB) September 2, 2009
Nursing scrubs retailer blue sky scrubs has added a customer service line for their clients. blue sky scrubs began in 2005 by Dr. Shelby Marquardt, who was in her residency at the time she created her first Pony scrub hat. Since 2005, the business has grown and is in need of expansion. "Although our clients have been great about e-mailing, we feel it is necessary to offer another method of communication," says CEO of blue sky scrubs, David Marquardt. Offering another way to meet client's needs is another way for blue sky scrubs to maintain their position of excellence in the medical apparel field. "Our clients are our first priority," says Katy Hebel of blue sky scrubs, "we are thrilled to be able to meet higher expectations by offering a toll free customer service line."
blue sky scrubs' management staff is welcoming the telephone line and is happy to be able to provide live knowledge and assistance with their medical products. For many years, doctors, nurses, and other medical professionals have asked blue sky scrubs to add another method of contact and another way to order scrubs from the company. Offering a phone number on their website builds credibility and trust. A potential customer wants to feel secure with ordering - and wants to know that if, for some reason, something goes wrong with their order, they are able to call and talk to a live person about the issue. Additionally, many customers often have questions about the scrub hats, styles, and fabrics or which size nursing scrubs they should order. blue sky scrubs will finally be able to answer these questions over the telephone. Many customers do not like to email and many do not feel comfortable entering their secure information online, regardless of the level of security promised by the medical uniforms website.
blue sky scrubs will still offer online support and utilize their expert customer service skills over email for those who prefer email contact. Management also encourages anyone who has sent in an email inquiry to call the customer service line if they have not received a response within 48 hours. A few Internet Service Providers have 'upped' their security and have been blocking the email responses that blueskyscrubs.com customer service representatives have sent to their inquirers. Emails are always answered within 24 hours, with the exception being weekends and holidays, so blue sky encourages anyone who has not received a response after two days (or sooner, if necessary) to contact them via telephone. Because blue sky scrubs likes to be accessible to their clients, they also have an open forum at http://www.facebook.com/blueskyscrubs and can be reached on Twitter as well. Responses to any inquiries on Facebook are written directly on the "Wall" so that others who have the same question can see the answer that was posted by a blue sky scrubs staff member.
The customer service line for blue sky scrubs is now open and the number will be published on their website within the next several days. For those who are ready to call now and want to be the first to place a scrub or scrub hat order over the telephone, the number is 888.302.5837. At this time, the lines will be open during business hours (9am - 5pm CST). Wendy Griffith will be managing phone etiquette and returning phone calls left on the message line. Everyone at blue sky scrubs looks forward to the change and cannot wait to offer their undivided assistance to their loyal clients.
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