Skilled Nursing Homes Recognized for Outstanding Resident and Employee Satisfaction

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The Excellence in Action awards highlight the top 10 percent of skilled nursing homes that scored “excellent” when asked about recommending a facility for care (residents and families) or as a place to work (employees). Surveys were conducted by National Research Corporation for providers using My InnerView products.

...the skilled nursing award recipients were first recognized by their own residents and employees...

My InnerView, a product of National Research Corporation, today announced recognition of 610 skilled nursing homes with 2011-2012 Excellence in Action awards. This honor recognizes nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database—the largest skilled nursing facility database of its kind in the U.S.

“The most important takeaway regarding the Excellence in Action awards is that the skilled nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores,” said Susan L. Henricks, president and COO of National Research Corporation. “This also underscores the importance for long term care providers to understand the value of measuring quality over time. This is not only true because of increasing regulatory scrutiny that may impact reimbursement rates in the future, plus the favorable perceptions that hospitals will look for in post-acute partnerships, but the differences that skilled nursing homes are making in the lives of their residents and employees every day. We salute our clients for taking the initiative to measure quality.”

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes (over 5,000) must have completed a customer or workforce satisfaction survey in 2011 (those products will be renamed to resident and family experience and employee engagement respectively in 2013). Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

“As skilled nursing homes are encouraged to focus on ways to improve quality of care, the Excellence in Action awards reinforce the importance of continuing to measure quality and satisfaction,” said Mary Oakes, Vice President of Strategic Partnerships. “The benefits of measuring what matters most to nursing home stakeholders include learning ways to safely reduce hospital readmissions, increase nursing staff stability, and increase the number of satisfied residents and family members who would recommend a facility to others.”

National Research Corporation would like to congratulate the winning facilities. The list of 2011-2012 Excellence in Action winning facilities is available for download on the National Research website.

About National Research Corporation and My InnerView
For more than 30 years, National Research Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate senior housing residents, families, communities, employees, and other stakeholders.

Currently recognized by Modern Healthcare as one of the largest patient satisfaction measurement firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

For more information, please visit the National Research and My InnerView websites, write to info(at), or call 800.601.3884.

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