Oracle's leading position in customer relationship management will enable our joint Telecom customers to solve customer management end-to-end problems with the inclusion of service level management
WALTHAM, Mass. (PRWEB) May 13, 2008
Define and manage contractual service level agreements based on industry best practice; Associate service requests and events with corresponding service level commitments; and Proactively track the status and overall performance of services. "We are pleased to team with Oblicore to deliver superior customer service to the communications industry," said David Sharpley, vice president of product marketing and channels, Oracle Communications. "Our relationship with Oblicore will help service providers to seamlessly manage the customer lifecycle from end to end for enhanced customer experiences and retention."
Oblicore Guarantee™ helps companies define a standard catalog of available services (in terms of Service Levels / KPI's), proactively monitor performance against the service level agreement, as well as automate service level agreement reporting between the service provider and their customers. The result is a dramatic improvement in service delivery, which simultaneously improves both customer satisfaction and productivity.
Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel CRM delivers: comprehensive CRM capabilities, tailored industry solutions, role-based customer intelligence and pre-built integration.
"Oracle's leading position in customer relationship management will enable our joint Telecom customers to solve customer management end-to-end problems with the inclusion of service level management," says Michael Carabetta, CEO Oblicore. "We are excited to be working with Oracle to enhance the core capabilities of Oblicore Guarantee™ and Siebel CRM.
The combined solution will be showcased at the upcoming TM Forum Management World in Nice, France. Please see the solution displayed at booth number 70 on level 2 of the Management World Expo Hall. Representatives from both companies will be available to answer questions on the integrated solution.
About the Oracle® PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 19,500 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com
Oblicore is the leading provider of ITIL compliant SLA Management software. Our flagship product, Oblicore Guarantee™, automates, activates, and accelerates the monitoring, reporting, and management of all business technology SLA's and service delivery for telecommunication and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of service delivery agreements – in real time – for penalties, rewards, and new opportunities. For the first time, telecommunication and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.
Oblicore's software solutions are leveraged by both telecommunication and service providers such as Vodafone, BT, Cable & Wireless, Verizon, France Telecom/Orange Business Services, Telecom Slovenia, Belgacom and AT&T to align their organizational performance with business objectives. Oblicore is headquartered in Cambridge, Massachusetts, with offices across North America, Europe, and Asia Pacific. For more information, please visit http://www.oblicore.com.
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service level management