We are proud to be recognized as one of the world’s largest software companies in Software Magazine’s Software 500 ... To be included in such a list confirms Parature’s global leadership in Web-based customer service software.
Vienna, VA (Vocus) October 1, 2010
Parature, a global leader in on-demand customer service software, announced today its inclusion on the Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 28th year.
“The 2010 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $491.7B billion worldwide for 2009, representing virtually flat growth from the previous year,” says John P. Desmond, editor of Software Magazine and Softwaremag.com.
“The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners,” Desmond says. “It is a quick reference of vendor viability. And the online version, to be posted soon at http://www.Softwaremag.com , is searchable by category, making it what we call the online catalog to enterprise software.”
Some 47% percent of the 2010 Software 500 companies are privately held.
“We are proud to be recognized as one of the world’s largest software companies in Software Magazine’s Software 500,” stated Parature CEO, Tim Davenport. “To make the list is an exceptional accomplishment, especially considering the number of successful software companies globally and the economic challenges facing companies today. To be included in such a list confirms Parature’s global leadership in Web-based customer service software. Parature has achieved extraordinary growth and we attribute that to the expansive market we serve, delivering innovative products to both a technologically and socially savvy market and the visionary customers we support.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Parature Customer Service™ software integrates a customer portal, rich knowledgebase, ticketing, and a host of other modules in one dynamic, tightly unified system that allows organizations to effectively manage all of their support needs. Parature software increases efficiency across entire organizations, improving processes among customer support, operations, development and sales.
The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.
The ranking is based on total worldwide software and services revenue for 2009. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at http://www.Softwaremag.com , as well as from public documents.
Go to http://www.Softwaremag.com and click on Subscribe to be among the first to see the 2010 Software 500. It is being released first in the digital publication.
Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, on-demand Parature Customer Service™ software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support more than 16 million end users. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit http://www.parature.com or follow @parature on Twitter.
Digital Software Magazine, the Software Decision Journal, and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.