Scottsdale, AZ (PRWEB) June 18, 2013
Business phone services provider, One Stop Voice, announced it has completed a Voice over Internet Protocol (VoIP) phone installation for new client Vantage Retirement Plans (Vantage). One Stop Voice replaced the company’s existing hosted VoIP telephony provider.
Given the complex, customer-facing nature of the business, Vantage needs a reliable phone system supported by qualified technicians and responsive customer service personnel. With the existing phone service, the company experienced major call quality issues that the provider was unable to fix.
To address these requirements, One Stop Voice migrated Vantage from its current vendor and provided all the services, certified equipment and 24/7 support. One Stop Voice tested everything prior to Vantage going “live” on the new service.
Vantage incurred no out-of-pocket expenses with the One Stop Voice service. Plus, the company has no ongoing maintenance fees or costs to upgrade software versions. When a new feature is released, everyone at Vantage gains access to it at no additional cost.
In addition, One Stop Voice provided a detailed call reporting package. Vantage is able to see actual call metrics on a weekly basis to help better manage the business.
"One Stop Voice came highly recommended to us,” said J.P. Dahdah, chief executive officer, Vantage Retirement Plans. "From start to finish, they went above and beyond to ensure everything we needed was delivered timely and effectively.
“The One Stop Voice technicians completed the install over the weekend so when my team started on Monday, after their quick tutorial, were up and running with no issues,” continued Dahdah. “It has been, and continues to be, a pleasure working with the group at One Stop Voice. We would be pleased to recommend them to anyone looking for a professional and efficient VoIP provider.”
“Vantage came to us after they were unhappy with their VoIP provider,” said Joshua Simon, One Stop Voice executive. “They were experiencing constant issues and terrible customer service."
Fortunately, Vantage was willing to give One Stop Voice a chance,” continued Simon. “We were able to show them customer service is not just smoke and mirrors, but it still exists today with some companies, like One Stop Voice, that truly cultivate a ‘customer first’ corporate culture.”
Phoenix-based Vantage provides retirement plan administration and recordkeeping services for individuals and small business owners who wish to include non-traditional assets such as real estate, notes, mortgages, and private companies (LLCs, LLPs) in their IRAs. The company‘s core values focus on providing clients with the most personalized alternative investment transaction experience in the industry.
Vantage works closely with real estate professionals seeking to increase deal flow, raise capital from private investors, and help them access the over $4.6 trillion dollar IRA marketplace. Vantage serves more than 6,700 clients nationwide and administers over $610 million in retirement assets.
About One Stop Voice
One Stop Voice was founded in 2008 and provides quality low cost VoIP and Cloud Communications as a Service (CCaaS) to companies throughout the country. By replacing traditional phone systems, One Stop Voice adds functionality and increased efficiency from the corporate office to the mobile work force. For additional information regarding host cloud communications and VoIP services with One Stop Voice, please visit http://www.onestopvoice.com/.