This addition to Socious's online community software helps businesses provide a better customer experience to their target audiences.
Mesa, Arizona (PRWEB) April 17, 2013
Socious, a leading provider of professional peer-to-peer community software, announced the addition of secure embedded document technology to their enterprise SaaS platform.
Businesses, user groups, and associations that use Socious’s online community software platform can now enable customers to securely view documents through their browsers and on their mobile devices using the same technology that LinkedIn uses to present resumes and cloud storage service, Dropbox, uses to display files online.
The innovative addition to Socious's online community software allows an organization and members of its online community to share documents and presentations in the community's file libraries without requiring other members to download and open files before viewing them online or from mobile devices.
Integrating secure document viewing into Socious’s customer community platform empowers people to share sensitive information with more confidence by decreasing the risk of documents being downloaded to individual computers, stolen, or copied. Organizations are also providing customers and members with a better customer experience by allowing them to preview files online before they download them.
There are many ways that companies, user groups, and membership organizations are using embedded documents in their online customer and member communities. They include:
Companies that get feedback on product direction from customer advisory boards or nonprofit boards of directors that discuss financial information and strategic plans can securely share documents.
Customers or members can share their content in a private online community without fear of it being pirated or re-published outside of the author’s intended audience within the community.
Private customer or member communities thrive when the information in the community is exclusive to that community. If community members can get the same information through other channels, the value and activity of the community quickly drops. Embedded documents help keep information from leaking beyond an organization’s private online community.
Using the event management software built into the Socious online community platform, event and conference attendees can view speakers' presentations from their mobile phones and tablets before, during, and after the event.
Businesses and membership organizations that sell information-based products, such as consulting firms, associations, and research companies, can provide extensive document libraries and analytical resources to paying customers and ensure that only those specific customers have access to that product.
Secure document viewing was one of 23 new or updated features in Socious’s March 2013 release. Businesses, nonprofits, and consultants can see Socious's document sharing technology and the rest of Socious’s extensive online customer community platform by requesting a demonstration at Socious.com.
Founded in 2002, Socious (socious.com) offers the industry’s most complete online community software to large and mid-sized businesses, associations, and user groups. The Socious platform includes private social networking, customer communication tools, advanced segmentation, forums, collaboration tools, and a full mobile platform to help organizations increase sales, retention, and member engagement. Take an online tour of Socious online community software.