San Francisco, CA (PRWEB) September 01, 2012
Reputation Management site 5StarControl has decided to issue an announcement about how surveys, feedback and reviews tailor customer service.
5StarControl issued a statement that that small businesses will be overjoyed with the cost efficient methods for greater customer service.
Before the Internet a small business was forced to ask for limited feedback through surveys, or they would catch snippets of feedback from the more vocal customers. With the help of online marketing for small business there are now forums, surveys, and any number of review sites that can provide feedback for a business.
Surveys used to take a large amount of time and money, and now with the help of online survey sites like Survey Monkey for only a few dollars a month they can have unlimited responses, and a detailed analysis prepared for them. These services can also provide responses for your survey for a bit more money each month. This way the business is reaching their specific target market. For more on targets for small business marketing 5StarControl recommends the materials of Frank Kern.
Online review sites such as Yelp provide businesses a free feedback forum. These forums are great for providing stronger mobile SEO services as they make it easy for the customer to reach out and connect with their peers by sharing their experiences through with a Yelp bad review or good review.
Social media sites Twitter and Facebook provide great ways in to ask questions. Through these channels it is possible to get instant responses from those that know the business the best. 5StarControl recommends using these social media avenues particularly to gauge customer feedback. Examples ways to start discussions include:
-Customer service topics like asking customers what they enjoyed in their last interaction, and see what can be replicated in the future, or eliminated as necessary.
-Have a new product idea, share it and see the reaction before spending a dime.
-Think a product has an issue, but do not have the funds for further market research? Show it to Twitter followers or Facebook fans, and see what they have to say.
In a world that has become Internet based small businesses are taking advantage of constant feedback through the use of Internet survey sites and social media forums. These channels have provided new ideas for small businesses, and provided information that they simply would not have gotten in the more traditional routes as summarized by Scott Martin's article in USA Today.
5StarControl is a forum covering small business concepts regarding reputation management.