They understand the technologies needed to support our platform and, more important, they understand the contact center needs of their far reaching customer base. CosmoCom warmly welcomes a partner with so many ingredients for success to our extended global family.
Melville, NY (PRWEB) July 16, 2008
CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that Open Technologies, one of Russia's largest solutions integrators, has agreed to be a distribution channel and a system integrator for CosmoCom's flagship software product, CosmoCall Universe™. The deal strengthens CosmoCom's regional support for current customers and creates many new opportunities.
In forging this partnership, Open Technologies and CosmoCom are responding to the rapid growth of contact centers in the Russian and CIS markets. The multi-tenant nature of the CosmoCall Universe platform makes it particularly attractive in this region, as many enterprises there prefer hosted services to reduce the capital costs and support burdens of premise-based systems. Open Technologies is already implementing CosmoCall Universe for its first service provider customer, Russian Telco DCN. DCN's first customer will be the City of Ekaterinburg.
"CosmoCom's technology meets the needs of large enterprise customers for cost effective customer service, and of telephone companies seeking new value-added services," said Sergey Vishnyakov, Vice President, Open Technologies. "Competing solutions did not offer us the key advantages in the market of CosmoCom's Consolidation 2.0 value proposition, and we look forward to offering the value of this product to our customers."
"Open Technologies is a strong integration partner and a great match for CosmoCom" said Ari Sonesh, CosmoCom's Chairman and CEO. "They understand the technologies needed to support our platform and, more important, they understand the contact center needs of their far reaching customer base. CosmoCom warmly welcomes a partner with so many ingredients for success to our extended global family."
About Open Technologies
For more than a decade, Open Technologies has developed and deployed state-of-the-art technologies for business, manufacturing, and government automation in Russia. The company offers a wide spectrum of services and solutions for large and medium-sized enterprises. Its services include IT auditing, business processes analysis, and the selection, deployment, and support of optimum IT solutions.
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.